Justik Medical Clinic

The receptionist on duty for Dr Elaine Soong was rude and deceptive. I was on hold for 15 minutes which I patiently waited, only to be told to call for availability for November in late October. Before ending the call, I asked for her name. To my surprise, she refused to give me her name and told me she CANNOT DISCLOSE that information. I am so baffled why would she mislead me and not tell me her name. By saying she cannot disclose her name as a receptionist is deceptive, unprofessional and unethical. I felt that I was being mislead. I told her I will report her behaviour. She just replied okay, okay. She was indifferent. So I just I hang up. I called back again and spoke to Sylvana. She was helpful but when I told her I wanted to give feedback to manager or supervisor, she told me that the mailbox for the manager is turned off after office hours. Unbelievable. But after more explanation and her putting me on hold again for 5 minutes, she connected me to the mailbox so I could leave a feedback. My concern was not even about putting me on hold. It is about their policy of not telling me who I spoke to. The manager replied to my concern citing that receptionist were advised not to give names as this information was used inappropriately in the past. But common sense dictates this is only applicable if I was abusive and used foul language or tried to threaten the receptionist. From what I learned this is telephone courtesy and I was only asking for reference on who gave me information and I dealt with.

I decided to go to Justik as well for a family doctor, to consolidate my care after years of going to a mediclinic, and regret this decision immensely!
I have numerous conditions that require seeing a doctor on at least a weekly basis, I began seeing a Dr. Carol Cheslock about a year ago. Even with an appointment I found myself waiting more than an hour for a five minute shot that is needed on the same day of each and every week. She was constantly unprepared, which added to the wait time; and tried rather insistantly to have me alter the day of my shots to accommodate her! She was very upset when I continued going to the mediclinic for them as it was always only a half hour there or less instead.
She then informed that she was to be the only physician to fill or change or begin any and all prescriptions; even though it was much easier and quicker «for me» to have a quick refill written at the time of my weekly shots. I have never had any doctor become belligerent with me over something like this!
My last visit to her was today, when I made the effort to make an appointment to have her change and begin a new prescription for me rather than going to the mediclinic; she wasted a full forty minutes of my time discussing these things before informing me in a very irritated manor that because I have continued to split my care between her and the mediclinic she would not do anything further for me.
So to all out there, I would highly recommend that you avoid Dr. Carol Cheslock from the Justik Medical clinic, she will likely do the same to you, she will put her own preferences ahead of your care and cause you nothing but grief in the long and short run!
She should be admonished for her behavior and her lack of care and concern for the patient which is what doctors are for!
Ghisele B

The clinic is rude in general. I was a patient for many years and doctors retired some of them. The new ones, one was discremitaing because she is a moslem and she knoew I am a jew. As soon the learned about it i was told she does not want to see me anymore. No reason why. I am an older retired person and very easy to get along with. The other new doctore did not care and without even checking wrote prescription. DANGEROUS! He has left and his new working place has a high rating minus. I found the staff mostly very rude, the new doctors no caring but interested in the computer on line only. Not once was I checked when i came in for concern but each time my symptoms been entered to the computer and I got according prescriptions. I DO NOT LIKE SUCH. I am not a robot but a human so take a look at me when I the patient comes with health concerns. NOT at all a good clinic any longer.

After going most of my life without a family doctor, I was able to start seeing a doctor at the Justik Clinic. I’ve been going there for a few years now and I quite like it. There are 13 doctors in total working at this clinic and I’ve seen a few of them — my regular doctor and others during the walk-​in time.
I quite like my doctor. He has a good bedside manner, always listens to everything I have to say and isn’t just hovering over his prescription pad. I hate going to a Medicentre or something like that and feeling like (scratch that, knowing) that they’re not listening and just trying to get you out of there as quickly as possible. I also like that he doesn’t just push drugs on me, but will also suggest alternatives and options. He takes my concerns into consideration always. I’ve had to see a specialist a couple of times, and they set up the appointments for me no problem. I’m usually able to get in to see him within a week of when I call.
My favourite thing about this clinic is the wait time, or lack thereof. When I have a regular appointment, I’ve never waited more than 10 minutes. My husband usually has to wait 1 – 2 HOURS for his doctor, even with an appt. Another big bonus here is the walk-​in clinic, which is for existing patients of the clinic only. It runs Monday thru Thursday from 5−8pm, and Saturdays from 10am-​2pm. Very convenient. Again, the max I’ve waited for this is 20 minutes, which I think is very reasonable. I’ve seen three other doctors through the walk-​in clinic, and they’ve all been quite good as well.
The waiting room is huge and clean. I hate those medical offices that are totally cramped, with toys all over the floor and everyone sitting shoulder to shoulder. There is a pharmacy and an x-​ray place in the same building.
The clinic is just off of Whyte Ave, a bit down the street from Chapters. I can usually find a meter or a spot on the street. There is also a pay lot across the street.