Go Auto Direct

If I could give this dealership a «0» star, I would. We bought a used car from this location in the summer of 2015 and we definitely got the run around. After signing all the paperwork and they had secured their monthly payments, everything went downhill. We had traded in our old car for this newer car which meant that their financing department would send payment to the bank to clear our prior car loan. They «forgot» numerous times which caused a number of issues with our credit and the bank. Once the sale was completed, we had requested that the seats be reupholstered and the car was returned to us with damage on the interior. The sales people we had dealt with refused to pay for the repair /​replacement even though this vehicle was in their care, custody, & control. They tried to repair the damaged interior plastic console which looked terrible. We requested that they replace the entire piece as we were should have received our vehicle back in the same condition as when we left it with them. They refused. They offered to comp us with a $ 500 go-​auto card and the first monthly payment waived.
They did not waive the payment and it is now Feb and there is no money on our go-​auto account.
This has been the absolute worst car purchasing experience in our entire life and I will never recommend this dealership

Awful.
If selling a vehicle to go auto, they claim to «pay more thanks to the size of our dealership network and customer request.» What a joke. They barely offered half the amount I was offered at a regular dealership.
Their vehicle appraisal process is extremely vague. They asked only a few generic questions about the vehicle to reach a number. They did not even examine the vehicle or test-​drive it. They looked through the window and that was it.
Also, expect them to try to convince you to trade-​in/​buy another vehicle the entire time.
NEVER returning.

Initially we contacted Go Auto because of their radio ad promising a $ 50 gift card to one of the Century Hospitality restaurants if you came in to just chat. We had been casually browsing different SUVs, but were not planning on buying for at least another year.
I filled out the contact request form late Saturday night, and I got a call from a Go Auto representative first thing Sunday morning. Several texts followed from our nearest Go Auto location, Go Auto Direct, to set up an appointment time that worked best for us. The communication with us was really superb, and every salesperson/​representative we dealt with was professional, friendly and very knowledgeable.
Ezekiel Solomon, was the salesman who we dealt with the most. He was great– he made extremely helpful suggestions on SUVs we didn’t even initially consider. He was patient, energetic and very knowledgeable about many different types of vehicles and the Go Auto company and brand. We really appreciated him accommodating our schedule to meet with us in late evening and following up with us via text or phone after each visit. I highly recommend asking for Ezekiel’s help if you are even slightly interested in purchasing a vehicle in the near future!
Go Auto Direct only sells used vehicles. We found multiple great options for us, but in the end we ended up purchasing from a Go Auto Hyundai dealership because we were offered a great deal on a new SUV. Go Auto is a great company that was founded in Edmonton, which offers a variety of great perks not found through other dealers. Be sure to check them out… even if only for the $ 50 gift card.