Gemoro Goldsmith

As it turns out I need to revise my review. Is there a way to give ZERO stars? After reviewing the facts, Gemoro sold my wife a discontinued model of watch, that they did not disclose, at full price simply to take advantage of trusting consumer. They mis represent the details and them when it was given to me, it had a manufacturers flaw as well. When we took it back to complain, they told us their policy was exchange or store credit only. They assured my wife there would be no issues if I didn’t like the watch, they would take care of her, this is not the case. They have fed us an abundance of misleading statements and vague, non committal comments. They are NOT helpful. They are happy to take your money and then once your credit card clears they no longer want to know you. I would strongly suggest that you shop at ANY other jeweler in the city. Perhaps watch companies should start to pay attention to just who they let retail their products!

I have bought several watches for both myself and my wife. As well as jewelry for my wife. This review is solely on watches :
Selection — 5 stars. This is the place to go in Edmonton for a higher end watch. The only brand they need to carry is Hublot.
Service — 3 stars. Not the most inviting atmosphere but you will get your gratuitous «hello» as they analyze your spending amount in their head. I have a regular sales person I deal with so my view of the quality of service is good. But I will say it is high pressure sales. But for me, I could care less as I will buy something only when I’m ready to.

I really hesitated to visit this store, based on the relatively high number of filtered one-​star reviews, and also because I was told not to shop here by a trusted co-​worker. However, as stated by other reviewers, Gemoro has the monopoly in Edmonton for a number of high-​end brands, and when my fiancée and I wanted to purchase a Mont Blanc pen as a gift, Gemoro was our only local option.
We went to the mall after work, and were worried that we wouldn’t be taken seriously because we were both dressed very casually. On the contrary, we were greeted by a saleswoman immediately when entering the store, and she was able to show us exactly what we were looking for. I can’t speak to her knowledge of fountain pens, as we knew very little ourselves, but she answered our questions competently and helped us select a gift with very little time or effort. I got the impression she didn’t love her job, but she helped us nonetheless.
While my fiancée purchased, I browsed the store (which has a lot of really gorgeous watches and diamond pieces) and was asked by two more associates if I needed help or wanted to look at anything. The pen we purchased will be given to an out-​of-​town friend, so I am not able to comment on their after-​sales service (criticized by many other reviewers), but perhaps Gemoro has listened and is improving their customer service. Our experience shopping there was certainly positive, and I will probably return to browse on occasion.

If I could give negative, below zero stars I would.
My boyfriend, all well intentioned and not really ‘attuned’ to sleazy places like I am, made the misfortune of going into the Gemoro store in the basement at West Edmonton Mall. He was surprising me with a Gucci watch I admired months earlier at Birks. He ended up buying the wrong one, but presented it to me in their house brand cheezier than cheezeball gold and white dollar store wrapping with a miserly little gold bow on top. He took it back and ordered the right one. They were supposed to call me and tell me how long it would take, they never did. They had his $ 800, they couldn’t give a crap.
I ended up calling and trying to get an answer, and then the owner came on the phone, yelled at me, yes, YELLED at me and then HUNG UP!
Apparently, and this is my guess, it was going to take them a MONTH to get the watch, my first thought was these people are idiots I want the money back.
Everyone in Edmonton is all «I can order that for you»…why my boyfriend didnt go to Birks!!! is beyond me. They were so rude that I got my boyfriends credit card and went into the store to get the money back. The staff is gross. Asian women plastered in makeup looking like dragon ladies… an overweight girl in black leggings, everyone ignored me after I told them what I was there for. They made me wait 20 minutes for a 30 second transaction but that was just a power play on their part.
Gross, tacky, and the owner is an *sshole. He yelled and hung up on me!!! telling me that it takes time and I cant just snap my fingers and it appears etc… my point was, no one was telling me how long it would take and I had to keep calling 3 times!!! Probably because they knew if I heard them say ‘a month’ I would have said take a hike. In fact, I checked on the GUCCI website and I could have ordered it (should have) online and had it delivered in 3 – 5 business days!!!
Anyhow, I went straight to Birks. Heres my experience there, polite and well presented helpful staff, the watch in stock, on the spot sizing to fit my wrist, a silver tray brought out with Perrier and chocolate while I waited for the watch, wrapping like you wouldn’t believe, gorgeous GUCCI box (the other store must have kept it for themselves and gave me (the first wrong watch) a simple box with a bare cardboard wrapper under their chintzy wrapping), beautiful Tiffany coloured box, fabric ribbon, tons of tissue, a recyclable Birks bag, gorgeous, lovely, AND, they took my card to give me AEROMILES!
Gemoro is cheap looking, tacky, rude, and base. Ugly is what they are, inside and out, simply ugly. Avoid at all costs. Buy elsewhere, order online, anywhere but there.
Oh and, the woman who sold the watch to my boyfriend lied. She told me she told him it would take a week to get in. Then why did they say they would call me (they never did) and tell me how long it would take?
She lied, he said she never said anything to him, and bottom line, one of the worst crap retail experiences I have ever had anywhere in my life, and I’m 52. AVOID!!!

I have had mixed experiences here, some of the sales people are fairly knowledgable and helpful (some know next to nothing about the products however), but on the whole they are quite rude and snotty, and they clearly do ignore potential customers based on their appearance.
Worse than this though is their after-​sales service, they tried to charge me $ 75 ‘shipping’ for in-​warranty service on an Omega watch that I purchased there. When I phoned Omega Toronto’s customer service they sounded quite shocked at this.
They are the only authorised dealer in Edmonton for several brands, however based on their terrible after-​sales service (I basically have to ship the watch back to Omega myself), I would buy instead from any other authorised dealer in Canada or the U.S. — there is no advantage to buying from Gemoro as they have no interest in you once they have taken your money.

This is a high end place and unfortunately like ‘pretty woman’, I was ignored based on my appearance. And not because I look like a manish looking street walker, but a sandle wearing man in very casual atire.
The ladies in thier expensive clothes took my watch without a second glance and told me come back in an hour. Now my watch may be a bit complex and filled with Helium, but an hour seems a bit much. They told me they would call if it was done earlier.
After an hour I came back and was ignored some more. I finally found the technician who said it was done a while ago and proceeded to take care of me. He was a very nice gentlemen who did take the time to make me feel good.
The technicains seem to know thier stuff but the front of the house is rude and obnoxious. I own 3 Omega watches and can be easily conned into more expensive toys, thier loss as I will not go back again.

This place is very unprofessional. I’ve visited this place quite a few times over the years just looking at their watch collection as they are the only Omega dealer in town. Every time I go in I’m confronted by pushy sales staff that know very little about what they are selling (with exception to one of the owners I think. He is quite knowledgable).
After searching around, I was looking to purchase an Omega Speedmaster. I decided I would give Gemoro a shot as they were local even with a lot of negative reviews I’ve read online.
I called them and asked them what the MSRP was on one of the Speedmasters and asked if there was any wiggle room in their price. The sales person on the phone said «Yes, but, you need to come into the store to negotiate». Fair enough, I head on down to the store.
When I arrived I dealt with a fairly nice lady who could only help me for a couple minutes. She mentioned that she needed to go to the Apple store, so, she asked another sales person if they could assist me. This is when the experience went way down hill.
The second sales lady was very rude to the first, basically snapping back at her «Why? What do you have to do?». The first sales lady responded «I have to take the computer up to the Apple store, I have an appointment, can you please help this customer?» Her response… «Ok, fine, get out of here!»
I was pretty surprised this took place, especially in front of a customer looking at purchasing a $ 5000 watch. The first lady left, and I asked the second what sort of discount they could offer on the watch. Her response? «None! We are the only Omega dealer in town, so, you pay full price».
Luckily for me I travel extensively, so, they are NOT the only dealer for me. I walked out. I’ll take my 5k elsewhere.

I had to stop here one day and get an appraisal done. It was recommended to me by a family member so I figured I would check it out.
They were able to take my piece right away and did what they had to do for about half an hour while I looked in nearby stores.
When I came back, the gentleman explained everything to me and even showed me the details that he focused on in his appraisal. This was really helpful because I had no idea what to look for before he told me.
They have me a certificate of worth and I was on my way! It was a really good experience and I would recommend this place to anyone who is looking to get an appraisal done. I didn’t look around the store at the jewelry they had so I can’t comment on that. But as far as appraisals go, they are all good in my book!