Gemini Prom & Evening

This store was formerly owned by a nice Asian lady and in Londonderry Mall. Prices were fair, discounts and bargains were available. Fast forward to now, and they have a new pretentious, hoity, snobby giant warehouse showroom. With cheap binder clips holding up their signs and red astro turf carpet.
Over priced — grad/​party/​prom dresses are in the $ 500 to $ 1000 range and the sales girl said they will absolutely not negotiate on prices any more because the Canadian dollar is low and the dresses are from the US. (Does she mean China?)
Terrible unfriendly sales people. We were asked if we needed help and said yes. Then told we could not be helped without an appointment. So we wandered around looking anyway until a different sales girl decided to let my daughter try on dresses.
You can no longer just go to this store and buy a dress. They make a big fuss over you having appointments, 45 minutes long. You may only try on 6 dresses. And don’t bother looking at anything on the lower level, those are just samples, not for trying on or anything.
Just note that I can go buy a $ 40,000 truck without an appointment. You want my money? You work on my time and make at least a token effort to provide friendly, responsive customer service. They weren’t too busy to help either, they had two sales girls sitting around doing nothing when we showed up at 2pm on a weekday and only two customers in the store. I can see why.
At the end of 30 minutes they had other customers so told my daughter she couldn’t try on anything else. We left and took our money elsewhere. And will NEVER return.

I ordered a La Femme dress from Gemini and I thought it was the perfect dress. It was a beautiful silver on the official La Femme website and the employees at Gemini measured me and placed an order for me. However, months passed and I never received a call to pick up my dress. I had to call them myself and upon enquiry, I was told that they had already placed my dress on the floor because I had not picked it up. I thought that was unreasonable because I had waited months for this dress and I already paid for it in advance! What if somebody else bought it before I picked it up? Not only that but when I looked at the dress, it was a strange tan colour instead of silver and many of the beads were falling off. They did not allow me to try on the dress in the store so I was forced to try it on at home. I drove from the other side of town to purchase a dress from this store. I feel that Gemini should allow ladies to try on the dress they had ordered, especially if we paid hundreds of dollars for it. Even after getting measured by the employees themselves, the dress was many, many sizes too small for me. I believe that the dress might not even be a genuine La Femme dress, even though Gemini is listed as a confirmed retailer of the brand. My price of my dress coincided with that of the counterfeit versions of the dress online and the quality was terrible! I do not believe that it is a real La Femme dress. This entire experience was extremely poor for me and lead me to buy another dress from another store very last minute. I would never recommend Gemini to anyone. Save yourself the time and money and go somewhere else where they actually care about their customers!

I wanted to try on a couple dresses that I saw on their website. One wasn’t actually in stock– and it was the one I wanted to try on most, so that sucked. Many of the dresses turned out to be quite gaudy– what looked like a little sparkle on the website turned out to be giant, gaudy gems that look like they came out of one of those jewelry kits that you get for 9 year old girls.
That said, they did have a few nice dresses here at reasonable prices– but the sales staff also kinda sucked. At first the girl helping me was nice enough, but when I told her what I wanted, she wasn’t exactly great at finding things that matched what I wanted. She really seemed like she was trying to rush me through, rather than help me.
It’s the first formal wear store I’ve been to– and I’ve been to a few recently– where they put the dresses into your change room still in the bag, & make you put the dresses back in the bags yourself before you can try on another one. Also, she would not give me a new dress to try until she got the old one back. This especially got awkward cos some were labeled with the wrong size & didn’t fit me at all, & the girl helping me would not let me pass the dress over the top of the door, so she opened it up wide enough for me to pass the dress through it, which was also enough for me to be embarrassed cos anyone walking by would’ve had a good chance of seeing me standing there in my underwear. So I couldn’t get another dress without putting something else on first.
At one point, I was trying to tell the sales girl something, and she LITERALLY shut the door in my face while I was talking to her.
They also don’t let you take photos here, which gets on my nerves.
So yeah, overall, this place could have a dress you’d like at a reasonable price. But if you go, be prepared for some of the worst customer service ever.

My daughter and I went to 6 stores total to shop for her grad dress and ended up going back to Gemini to purchase her dress. I thought this store had the best selection and reasonable prices. Best to book an appointment as if they are busy you can browse but will not be able to try on dresses. The appointment is only 45 minutes max so go early to browse first to get a sense of style before you pull dresses to try. You can book a second appointment which we did but only had 30 minutes.

Will not purchase anything in this store. Completely rude sales people, they don’t even acknowledge you or look in your direction. I have heard so many customer service horror stories, but they have such nice dresses I ignored what others said and thought I’d give this store a chance… Ummm. No. Never again.

I walked in here not once… but on TWO different occasions, and not once was acknowledged by the snooty ladies behind the counter having a personal conversation. I had found a wedding gown that I was interested in trying, but decided I would find a place where was interested in helping me.

I’ve never actually had a prom, a wedding, or any other reason to get a super fancy dress or gown, but if I ever need one, I may consider buying one at Gemini Prom & Evening. I was here with a friend, because she was looking at wedding dresses. The selection wasn’t that extensive here, but they had some beautiful dresses that weren’t super expensive. Most of the prom dresses were around $ 230-​$ 300. Some of the shorter dresses were under $ 200. There were all kinds of styles and colours. Some were pretty. Some were glamourous. Some were really cheesy. I probably wouldn’t wear most of these dress, but I found a few that were rather edgy that I would definitely wear.