Fountain Tire

Tire storage — on site, if you bring 6 or more sets, they will give you a deal price.
That means you can make an appointment for tomorrow and not wait for your tires to be delivered from storage like other shops. Tire swaps for on-​rim bolt rims quoted was quite reasonable.
I can’t comment on the service as yet as I haven’t experienced it, but they have my attention with their prompt telephone response and accurate information.

I was recommended here by a friend and since I desperately needed new winter tires I went in to talk to someone about my options. The receptionist was very polite and helpful. He let me know about a sale on some tires and the complete service and price. I added on some filter replacements as well. The only thing I thought would have been nice was they do an alignment check but if they do need to be aligned they charge the full price. I dunno why but seems like maybe they could have that included for a discount price or something when you’re getting a full set of tires and everything.
I was able to make an appointment in 3 days which was nice and quick. I dropped it off around 9 am and it was done by 4. When I arrived they told me they could not do the wheel alignment as their machine broke down and I would have to rebook that. But there were no billing surprises and everything looked great. The guys in the shop were also very nice and professional.
I called 2 days later to book the alignment and they were nice enough to accommodate me on the Saturday. I again dropped it off first thing in the morning and they got it done right away in an hr.
Overall very helpful and professional staff and great work done. Glad I was recommended this place. I will definitely be back as will my hubby for his new tires.

I use Fountain Tire to do my tire changes each year and recently got my tires changed again 2 days ago.
I like Fountain Tire because I can just drop my car off with them and walk to work from there and pick up my car after work — it’s hassle free!
Another great perk is that they will store your tires for you. Living in a small condo this is a huge perk for me as I just don’t have the room in my place to store a full set of winter/​summer tires.
When I recently got my tired changed they called me and informed me that my wheel alignment was off and asked if I would like them to realign for me (for $ 140). I decided to have them do it, and when I went in to pay they actually ended up giving me a discount because it was just a small realignment. They didn’t have to d that so I thought that was very nice of them. Another perk is that they give you Airmiles, so it’s nice to collect those points when spending that cash. The only Con is sometimes they take over 8 hours to change my tires so I do have to end up waiting around for a bit after work but I have been going to Fountain Tire for the last 2 years & have been satisfied with the service

Open on Sunday, decent customer lounge although TV wasn’t on or not working, and they take appointments. Friendly service. They seem very efficient.

Every single time I’ve visited this location (which is upwards of 10 now) I have had nothing but fast, quality work done and great customer service experiences. I used to frequent two different Midas locations and was consistently disappointed/​filled with murderous rage. I would definitely recommend this location to anyone in the Edmonton downtown area or even outside it. Worth the drive.

Took my car there a few weeks ago as the steering wheel was shaking when I was driving.
They got me in, no problem and fixed the issue.
Any time I’ve gone there, they have always been great and helpful. Highly recommended.

I have purchased tires and used the services at this Fountain tire several times over the last couple of years and have always found them/​it to be a very helpful, friendly and accommodating store. This time around, I was trying to be proactive regarding winter tires and I wanted to take advantage for their 4 for 3 sale. The employee I spoke with on the was very helpful and was able to create me a file and put some tires on hold for me to come down at a later time to pay for. Even once my tires were purchased and I was trying to complete the rebate online (and slightly confused), I was able to call the store and someone basically completed the rebate online with me as much as they could to ensure I was doing it right. I really appreciated the friendly and helpful customer service!

I’ve used this location 2 times. The customer service consistently sucks. The first time, customer service was not exceptional, but I dismissed it, giving them the benefit of doubt. Yesterday, I used this location for the 2^nd time. When I dropped off my vehicle in the morning, the person at the counter was the owner itself and he was alright — no complaints. The guy at the counter in the evening was rude, angry (I don’t know at what or who) and by far the worst customer service experience I’ve had in a long long time. He wouldn’t even look at me when he was talking and was outright rude. At first I thought it could be something to do with the colour of my skin, but no! he spoke really really well with the nice lady after me, who was also coloured. Hmmm.
Anyways, when I went to pick up my car he informed me that they (he) phoned me in the morning to let me know that my tire was damaged beyond repair and needed to be replaced with a new one. I was surprised as I didnt receive any phone call so I asked who he phoned. He said that he personally phone the number on the file and left a message. I took a peek at the work order (that he was guaring with his life!) and pointed that the phone number on that was wrong and that the digits had been switched. He finally looked at me and said that it was what it was and he can’t do anything about it.
He went on to tell me that they didn’t have the same type in stock and for now I’d have to use the spare. And then they made me wait for 15 minutes while they installed the spare tire. He didnt give me any other options. So, if using the spare was the only option, why did you wait all day long? You should have just put the spare tire on anyways! After the spare was installed, he just shoved the keys towards me and told me that I could just leave as I didn’t owe them anything. He did not even bother giving me my work order/​invoice — whatever you call it. Needless to say, I am never going back to Founttain tire — this one or any!

I have received consistently good service here. The staff are professional and courteous. I really admire the time and effort the Michael the owner puts into this place. There are many places that push service through like slots but I don’t get this here. A mark of good business ethics is the ability to take responsibility for work, miscommunications etc as well as be honest and respectful. The mechanics are friendly and very knowledgable. Thanks guys

Very accommodating staff. Door chimes kept ringing in our van and the passenger side sliding door was not closing. Took a while but they found the dime that had jammed in the door not allowing it to fully close. The door now closes and most importantly the chime has stopped. Thank you Michael and team for solving the problem.

So it is now winter! Thank goodness for THIS Fountain Tire. They are open Sundays! This new addition to their hours helped me to buy new winter tires and have them installed. I did not have to be without my vehicle during a busy work day. Even with it being a Sunday it was busy. That did not interfere with getting my vehicle back by the time promised.
Always great service was even better!
So love my new winter tires!

So as sometimes happen when you take your car in for repair — something else goes wrong while it’s in the care of your garage. That happened to my mini copper last week but boy did Michael Sands and his team ever come through for me and my vehicle. Not only did they replace some expensive mini factory parts for me at no charge, they also discounted my original service because of the inconvenience caused by the extra couple of days they needed to get those parts! Very generous… I think this is a garage you can really trust to take care of your best interests when it comes to servicing your vehicle.

The worst customer service! I dropped my car off for an out of province inspection and got a call back with a list of things that needed to be fixed to pass. The person I spoke to was adamant that EVERYTHING they listed had to be repaired. They quoted me $ 1800. I decided to take my car elsewhere and still ended up paying fountain tire $ 400 for the inspection and for them to check why my engine light was on. When I picked up my vehicle the person at the front desk was very rude and they wouldn’t give back my out of province inspection form which I payed for from the registry. I called the registry and I was informed they should have returned it to me. I took my car to another mechanic and there was absolutely NOTHING wrong with my car and it passed the inspection. These guys are crooks!

I’m slightly new in town, so when I needed winter tires for my car, I went to Fountain tire. Winter tires aren’t cheap, and when you buy them from a place, normally you get an extra perk or so from them. Well, when I went in yesterday to have my all seasons put back on to my car, I was asked if I’d like an oil change as well. I sort of needed one, not definitely, but I figured, «hey I’m here, I might as well.» So after having an «appointment», I waited for over 3 hours to have my tires switched out and an oil change. When I go to settle up, he tells me it’s $ 225! To have tires switched and an oil change? A $ 70 oil change with regular 5w30 to be more precise. Absolutely absurd. I have never in my life heard of a regular oil change costing over $ 45, even at the dealership. Besides the fact that they are charging $ 150 to switch your tires, even though you dropped approximately $ 600 on them there not long ago. His excuse was that they were located downtown… last I heard that wasn’t a reason to financially screw your customers.
To be fair to fountain tire, he gave me 50% off of my bill since I was never informed of these outrageous fees, but I am still never going back. I will definitely be taking my business for myself, and the 3 other cars in my household somewhere else.

My tire blew and the tow truck brought my car to a different tire store. Because I had Fountain Tire tires, the «other» company said i should contact them to solve my problem. The «other company» suggested I return to their garage, pickup my tire, bring it to Fountain tire and then return with a replacment tire. I think they forgot my car was with them! Long story short, the manager of Fountain Tire helped SO much. He is arranging for a tire to be couriered over to the other company and figuring out my warranty after. I have been their regular customer for 6 years but for sure, they have won my loyalty. They provide excellent service, they care… i was shocked to hear from the manager on the phone. A company with values!
Its a company you can trust too.