Enterprise Rent-A-Car

I had gotten into an accident and was allowed a rental through insurance. Enterprise contacted me right away to arrange everything. The staff were very kind and informative. They picked me up from the repair centre with little wait. Upon arriving I had to sit and wait as it was first thing in the morning and many people were picking up vehicles. In the end I was able to choose between 3 vehicles. The Jeep I had was very clean and a brand new 2015 model. Though they don’t offer any manual transmissions, which was disappointing. We did the usual walk around looking for any marks and the gas level. The insurance coverage for them was $ 19 a day which I refused. I had never had a rental before and wasn’t completely sure of everything which they kind of assumed I had so it was a little confusing.
My repairs took much longer than predicted and I was not getting any answers from my insurance company on the coverage. I was able to call and talk to someone who assured me of everything and was able to answer all my questions. When I dropped off the vehicle they did a quick inspection which I insisted being there for, normally it seemed they go and do it on their own which I wanted to make sure there were no marks found I would be liable for. After I just signed some paperwork and they gave me a ride back to my repair place. This location was very nice and the staff very friendly. When all the rental vehicles are parked there isn’t anywhere to park in the lot and you have to use the street. They could use a bit more seating inside also.

I just got back from a vacation where I rented a car from this location and again, everything about this place is awesome!!!
To start with, the driver that picked me up was on time and super friendly. They even called me when they arrived, so I didn’t have to stand out side and wait for them. Also, the customer service I recieved when I arrived at the shop was top notch!
I ended up returning the car when the location was closed. (They close at noon on Saturday and are closed all day Sunday). They have a drop off box for you to return the keys. I was a little weary about doing this and had planned on calling the next day when they were open to make sure everything was okay and I wasn’t charged anything additonal for damage or what not. Well, I didn’t even have too! Because, Steven called me and left a voicemail to let me know that the car was «checked out» and everything was good and even told me how much my credit card was charged-​which was the same amount I was quoted when I booked my car!
Again, really impressed with this location and the great customer serivce they provide.
***This is NOT the closest location to me, but I chose to use them because none of the other (downtown locations) a) answered the phone b) staff weren’t friendly.

Loved this business, excellent and friendly customer service and decent rental cars. Each staff member that I dealt with there were polite courteous and a delight to deal with.

Amazing customer service! There is a lot to be said for businesses that go above and beyond, and this location of Enterprise Rent-​A-​Car is amongst the top of that group.
It started because I had to rent a vehicle for several weeks while my SUV was in the shop. This location picked me up and brought me to them and then worked with me to find a vehicle I was happy with. Unfortunately they didn’t have any comparable SUVs at the time so I started in a Nissan Altima. Within 3 days I was able to switch to a Dodge Journey. I was having trouble driving the Journey (it just didn’t work for me) and they made it very easy to switch to a vehicle I felt comfortable driving (I ended up in a Kia). Even if that was all they did, they would still receive an amazing review from me — but it went farther.
Eventually I received a phone call from them on my home number (a number I never gave them) saying that my SUV had been ready to be picked up from the shop 3 days ago and that my insurance had stopped covering my rental at that time. I was so upset because I hadn’t been notified at all from the shop doing the work on my automobile. When I returned the rental I asked how they got a hold of me and Enterprise had contacted my insurance company who gave them my alternate phone number which is what they used. This was not something they were obligated to do — after all each additional day I had the car was money in their pocket. Then because I was flustered about the whole thing and wasn’t aware my vehicle had been ready they even took a day off from the bill I had to pay.
This is incredible customer service and the reason why I will try my hardest to support Enterprise in any way I can in the future.

I started out having a great experience with Enterprise but it ended up going downhill.
We had a great experience when we went into this Enterprise to rent a van for when we moved. The guy we dealt with was so friendly. He was great. He told us he would give us a discounted price and that we could return the van as late as we wanted after hours. Sounds great right? It was!
Everything was fantastic until I checked my credit card statement a few weeks later and we were charged more than we were told we would be!
That is my only problem with these guys. They charged me more than they told me they would. Otherwise they would have probably gotten 5 stars.
Everything went smoothly.