Derks

I like the atmosphere. It was a very good experience dealing with Colin. He has a sense of humour, and isn’t afraid to use it. Overall, he made an impression on myself and my fiancé. I will definitely recommend Derks to anyone looking for a tux or suit, and I will recommend Colin especially.

I had originally ordered a tuxedo from the rental part of the store. Later on I found a tuxedo that was more what I had in mind for my wedding so I called to cancel my order. Doing this I knew I was going to forfeit my deposit but I had already paid in full. I was told over the phone that they normally mail out refund cheques, I specifically asked to pick my cheque up at the store and it was noted when I called. I went to the store to pick up my refund and to shop for shoes for my wedding. I was told by the staff that my cheque was not there and even though it was clearly noted not to mail out the cheque I was told it had been sent to my address through the mail. Nothing was offered to cancel the cheque and write a new one and the staff failed to see the inconvenience of this. It has now been 16 days and still haven’t received anything in the mail. I’ve never actually been told by someone «the cheque is in the mail» before until now. Needless to say my business for my shoes went elsewhere. Also no response to an email that I had sent to the store, so if you’re looking for customer service look elsewhere.

I stopped in at Derks today and the experience started off quite negatively. As I was getting out of my vehicle I saw an older man dressed in a nice suit smoking literally right beside the door. Not only do I think this violates a bylaw but it’s really disrespectful to any patrons that might be coming to visit the store. Sure enough he ended up behind the counter in minutes.
Upon getting inside I had to speak with three people before I got any information that I was looking for in regards to a suit. They didn’t seem to know a whole lot about a current promotion they had on for a machine custom fitted suit. The selection for the promotion was extremely limited and I ended up not making a purchase.
Not sure if I would return, but it wasn’t the greatest experience.

We used Derk’s for my wedding party because I got a gift voucher for them. One was for a FREE groom rental and up to 3 groomsmen tux rental up to $ 1000.
I called the day before and booked an appointment. When I got there the host insisted we had no appointment, but she would get us the next available consultant. We waited about 30 mins for someone to help us out.
Then the lady who helped us was nice and then she started to get ruder and ruder. We picked the grooms tux, vest, and bow tie and it was good. Then she said OK so all the groomsmen will just match his bow tie, their vest and the tie. But she never asked if we wanted to get another color or style, so as of now I don’t even know how the groomsmen tuxes look like.
Also Derk’s does not understand their own gift voucher. The lady just multiplied the tux rental price by 4, and charged us the total amount. It clearly stated that the grooms tux is FREE so we should have never of been charged for that. So we ended up having to pay the difference after the $ 1000 was deducted. I asked her to book appointments next Saturday so all the groomsmen to come in and she just ignored me and booked the final fitting appointment and said have a good day, and preceded to help someone else.
On the next business day I asked to speak to the manager about the voucher not being used properly and he stated that the voucher was worded wrong and I needed to pay for 4 suit rentals to get one free. So they never honored their original voucher even though its from their own store. I asked since technically I paid for 4 do I get one free, but nope. Had to pay to get another suit, even though I should of got one for free.
Another thing, the best man booked and appointment for a different day to get measured. He showed up and got told it would be an extra 50 min wait. So he ended up leaving because other commitments.
DON’T GO TO DERKS.

We used Derk’s for my groom, our 3 groomsmen (2 of which are extremely tall), and our 5 year old ring bearer. They all looked smashing and there were no issues with getting proper sizing for our tall guys.
At this location, they have the warehouse on site so grabbing new sizes is super easy.
When you get a staff member working with you, they’re great — you just may have to wait 45 minutes to get one — even when you have an appointment. I’m not sure if there’s scheduling conflict issues, or if they just have a crazy amount of walk in traffic (unlikely), but the waiting got a little tiresome.
All in all, it worked out and I was happy.

Derks men’s wear is a men’s wear must in Edmonton. Their staff takes the time to go over their inventory and makes sure you leave never looking less than dapper. They have an enormous selection of suits and accessories from watches to cuff links. Plus all the Happy socks you can handle. I really like their online magazine as it has lots of great style and lifestyle tips. Derks is five star retail shopping.

I lived in many places around the world, but most of my shopping would always be done at Derks. I never came across the same combination of service and selection that Derks has to offer. Remarkable!
The team is friendly and style-​savvy (Dan and the guys always look sharp and up-​to date!) I constantly get complimented on all of my suits from complete strangers in [the super style-​aware] SF!
I recommend Derks to everyone I know. I’d give 6 stars if I could.

Update time: I’m still a fan of Derks, but four stars seems more appropriate than five. Our rental experience from Derks was overall quite positive, with only a few issues that bumped them down from five stars. The tuxes we ordered were great. All the men in our bridal party looked fantastic, and I loved that my husband got his rental free with four other rentals.
Why the four stars? A few reasons. One of our groomsmen was extremely busy travelling for work, and wasn’t able to get measured until four weeks before the wedding. Derks started calling me weekly around mid-​July, and I really appreciate that they care that we get our measurements done in time for the wedding, but the constant calling just kept adding to my anxiety — if he is not in town, I can’t package him up and bring him down the store. The final fitting process was also quite confusing. The majority of our pieces were good, save for the members of our party who had experienced significant weight loss and needed different pant sizes. After the final fitting was done, they walked away with the tuxes. After 5 – 10 minutes a sales associate would come back and tell us they were ready to take the rest of the money for the tux and hand it over. We weren’t sure where they were going, and the one groomsmen that went on his own actually ended up leaving the store without his tux because they disappeared without telling him they would be back.
Finally, I would caution people to keep their receipts. Our best man paid in full for his rental at his first fitting, but the store didn’t keep a record of it and insisted he only paid the deposit. He didn’t seem too concerned, but his receipt was at home in Toronto and he was unable to prove he had already paid the full rental and was forced to pay another $ 200 to leave with the tux. I am glad no one else in our party pre-​paid, one instance of this was troubling enough. He plans to get a refund when he finds the receipt at home, but it is an unnecessary hassle. I didn’t find out about this until after the wedding, otherwise I probably would have argued the issue at the store.
If I had to do it all over again, I’d still order from Derks, but I wouldn’t be so trusting of their record-​keeping.

My boyfriend and I thought of Derks as just for formals but they actually have some amazing brands I’d never heard of like the Alberto Ceramic Jeans that he can wash 100 times and the colour won’t fade — staff was able to explain it all and gave me a generous discount.
Customer service is rad and they have so much stock — seriously one of the best options for menswear store in the Whyte Ave area.

had too go back 3 times for final fittings. they lost the sizes for our ring bearer and did not order the clothes right. I’m here for my friends wedding. When I mentioned my shirt didn’t fit the 1^st he said Im not use to wearing dress clothes even though I wear a tie 5 days a week. When I get my clothes back I will not be going back here. BOO THE SERVICE.