CIBC Wood Gundy

Holy crap the lineup was slow. The business line went like stink but the customer one was in the ballpark of an hour.
Just a suggestion maybe they should kick the drunks out?

If I lived downtown, this would be my go to branch and I would likely have stayed with CIBC for my banking needs. They have 3 ATMs, one right inside the Jasper Ave doors and the other two inside from Commerce Place sliding doors. It can get busy during the day but often they have tellers that the line moves.
I spoke with an advisor regarding our mortgage renewal and he provided me with useful tips and information. The last time I went to a teller, she was very efficient and apologetic that I had a bad experience with CIBC. She asked the Branch Manager to come speak with me and they seemed both genuine and apologetic for their colleague’s behaviours.
Too bad the consistent good service here isn’t the same at the other branches.

As this is the main branch of CIBC at Commerce Place, I’ve been very happy to be using it as my main bank branch since I moved to this city well over a decade ago. The tellers are quick and friendly, and while I only visit them to do things like get currency for traveling, I’ve had great experiences! Their bank machines are also usually in great working order and the security staff make their presence known so the place feels very safe and secure. In addition, I like the architecture of the actual building.
Don’t wear sunglasses if you’re walking into a bank, as that’s a very bad plan (security wants to see your face). Also, this branch gets very busy during the noon hour. Maybe half the time when I visit the tellers I have lineups to deal with, but the rest of the time there is no wait at all.
The more highly specialized staff is good at their jobs and having opened accounts here, I’ve had good experiences.