Dairy Queen

The customer service is horrendous. The owner did not accept my buy one medium blizzard get one free coupon that DQ gave me for my birthday. I wanted to pay for a medium royal blizzard (the most expensive blizzard) and use my coupon to get a free regular blizzard. Instead he wanted me to pay for both blizzards and then started spewing BS about how he wasn’t allowed to join the DQ fan club. Avoid this place at all costs, do not support poor customer service! Demand better!

The only thing better than visiting this Dairy Queen would be to live in the condo right beside it. Iit has the usual fried favourites on the DQ grill side and the frozen treats on the other, but sets this quaint standalone location apart from any other fast food spot is the view!
Overlooking the lush Don Valley in the summer, or the scraggly thorn pit in the winter, the view is unquestionably tops for a relaxed time with some fries and ice cream. There are even National Park quality picnic tables behind the building so you can enjoy the view while you eat.
In fact, it’s a stellar date spot. Open until 10 pm every night, you don’t even need to plan it out, just head over from downtown on Pottery Road off the Bayview extension and you’re there. One of you can order fries and the other can get a chocolate Sundae. Have fun dipping those fries into the soft-​serve deliciousness. I think my face just turned red, oops! Mmmmmmmm it doesn’t get more decadent than that!

I’ve always gotten good service here and I like the camaraderie between the manager and employees. The times I’ve been there it seems like a relaxed atmosphere.
I was acknowledged almost immediately when I came in and the employee was friendly and smiled (not in a fake way). That makes a difference to me.

Manager here is a complete a hole. Complains about working on his day off. Rude to customers. Makes you take your ice cream before your meal. This place is unreal.

The service here is disappointing. When I approached the counter, and asked about a blizzard that I didn’t see on their menu, the two employees looked at me blankly, and then looked at the people behind me. Then one employee walked away. When I ordered, the employee that served me had to clarify a few times the size and flavour I requested. The whole staff seemed spaced out and seemed surprised to see customers on a hot summer afternoon. Also, this location doesn’t offer most new menu items. In fact, they charge more for ‘creating’ items that are clearly advertised on the website.

Service here is really horrible. The staff has a bad attitude. Like they are doing you a favour by serving you.
They dont accept any credit cards. Only cash or debit.
The Superfruit Acai smoothie tastes like its made out of powder, but the Wildberry light smoothie is thirst quenching.
The view is absolutely amazing!

Terrible CS

Dr Mr. Manager.
Why are you such a jerk? I didn’t want a cheeseburger. I wanted a hamburger. So when I ordered a cheeseburger with the cheese on the side (as it was part of the deal) you refused. You said it was because of the liners /​bags were all accounted for.
I get it. Fast food economically efficient because of these systems.
But really man. Put it on a napkin. Throw it in the garbage. I don’t care what you do with the darn cheese just don’t put it on my burger.
He insisted that I peel it off myself. This proved impossible as he microwaved my burger with the cheese on it.
I’ve decided to eat these burgers. And to throw up at your doorstep when my allergy to your cheese kicks in.
Your fault. Not mine. You see sir… You have your policies and I have mine; namely that I insist on throwing up food on the persons property that served it to me.
I might even make this a weekly thing!

As someone that grew-​up with a weekly trip to our only fast-​food joint in my little town, Dairy Queen/​Brazier Burger, this location brings back many of those memories. For starters, this is one of the few Dairy Queen locations in Toronto that actually serves hamburgers! That’s why I go here. I thought the service was fine, and IMHO, clean. I eat here about once a month, and more frequently during the summer months. Great view of the Don Vally from the patio seating.
I’m sure it’s fine for the ice cream, but I come here for the burgers.

As far as Dairy Queen franchises go, this one is sub-​par. The servers are a mix of old ladies and what seem to be highschool children and they don’t always bother to mix the blizzards adequately so you end up with big blobs of vanilla soft-​serve in them. The counters and such always look pretty filthy, covered with dried spilled ice cream and so forth. Its strength is its the only fast food ice cream parlor in the area so it’ll probably always get business.

Being the ice-​cream addict that I am, monthly trips to DQ are a staple in my life. There’s nothing really special about the inside of this location. It is small, the staff aren’t overly friendly, it gets crowded because its one of the only fast food places around. The outside seating is where its at though.
There are about 5 tables that are in high demand. I suggest snagging the seats at your arrival and getting someone else in your group to order for you. The seats are far enough behind the restaurant where you don’t feel like you’re sitting in traffic, in fact, the view is pretty nice. There is a fair amount of greenery in this area.
As far as the icecream goes — its delicious. The ice cream cakes, too. If you like the blizzards, go to the dairy queen website and sign up for their «blizzard of the month club». You’ll get coupons for free blizzards every now and then.

Need a quick fix for a soft serve chocolate dipped cone or a Blizzard… this is your location in the east end. Located at the top of Pottery road this DQ has an amazing view of the city at night. Just place your order and grab a seat on one of the many benches overlooking downtown. This location is one of my fav «rest stops» after a night of riding mountain bikes in the Don Valley trail system.
Not much I can say about DQ since this place is pretty much standard all around, but service is generally quick and I’ve always left with a smile on my face.

All I can say is «Hot Eats, Cool Treats!»
No but really, this DQ location is kind of in an awkward location right now only because there’s construction going on right next door. Not to mention it looks dirty because it’s really old… Just a suggestion to the ladies, DON’T use the bathroom!
However, if you’re looking for a ice cream treat you can never go wrong here. As for the «hot eats» they’re really good too and they’re pretty big portions.
I would have to say especially in the summer this place gets really busy so it’s not easy to find a parking spot. and there’s no drive-​thru so that doesn’t help the situation cause people will leave their cars idling while they run in for their family.
They also have seating outside in the back with picnic type tables which is fun to hang out, but again the construction causes a lot of dust so you might get a little dirty.