Best Buy

The location is great for Toronto– but the customer service needs improvement. I have been having countless issues with a laptop and brought it in today for a repair and the Geek Squad manager was quite rude to me. He did not seem to be on my side and kept questioning if I was being honest about my warranty policy and issues. It was a bad experience. You would think that the employee would want to help you resolve and issue, not question if you’re being honest. The Geek Squad manager is the reason I will not be returning to Best Buy at Leaside.

I went to this Best Buy store on three consecutive days. On the first day I went to buy a DVD/​VCR. Not being able to hook it up effectively, I returned to the same Best Buy store on the next day. That day was a Saturday and it was extremely busy. I waited 20 minutes for «customer support» from a lady in the Home Theatre department. I told her that I hadn’t been able to effectively connect the DVD/​VCR properly and I felt I was missing a cable. I asked repeatedly if I needed another cable for the machine and showed her the DVD/​VCR I had bought from the same store. Again the customer service lady said I didn’t need a cable. I left without purchasing anything. The next day I asked someone to take a look at my connections. This person confirmed I needed another cable and told me which one I needed. I went back to the same Best Buy and found the cable on my own. Now I know mistakes happen, but I took huge photographs of the hookups for my cable box and television to the Best Buy store, in the hopes that having customer service see the current hook ups would get me correct information. That obviously didn’t work. Also, the attitude of the customer service lady left a lot to be desired. For instance, I asked if she frequently got this question about this machine. She haughtily said no and that «most people» can figure it out by playing around with the cables. As a female I hate to say this, but avoid the short female in Home Theatre unless you are a technology pro.

This Best Buy is usually well stocked with helpful staff. One time I had been one day off on a warranty and they honored it in a roundabout way. It’s always nice when customer service is of actual service. However, I did have issues with this Best Buy mobile location but eventually it was resolved. I find this location not as crazy as Yonge & Dundas nor the Warden location.