Shortstop Auto Glass

was just looking this Big O Tire/​Shortstop location in Tsawwassen and saw only two bad reviews so I thought I’d add my good experience here.
It was around Christmas 2011 (might have been 2010, but pretty sure 2011). And I was getting a friend to work on my car and realized my wheel lock key was missing. I hadn’t used it since I had my tires changed at that Big O Tire about 6 months earlier. So I called asking if they might still have it. They said they were just changing over to new owners (didn’t like who I dealt with before really) and wasn’t likely they’d have it, but to come in and they’d look for it.
They couldn’t find it, but the manager or owner (can’t recall his name) listened to my story. He then hooked me up with a free replacement key from a wheel/​tire shop that I just had to pick up. It was a nice gesture, especially since it was the previous owner and employees fault and no way to prove I didn’t just make up the story. So that’s why I’m going to use them again.

I don’t generally post negative things because life is just too short. But after my experience with these guys, I thought it would be prudent to let everyone know what an AWFUL place this is.
Short version — I needed my battery replaced and was on my way home from the ferry. Picked this Big O Tire/​Shortstop place in Tsawwassen as it was a «reputable» name I knew (though had never done business with), and it was a seemingly simple job.
The salesperson Ken was fine, and although it took longer than promised, they did all sorts of tests on it to make sure it was a battery issue, then did the replacement. The job was done, I paid the bill and left.
But after leaving the lot and no further than 2 blocks away, I noticed that between me dropping the car off and picking it up, the garage had somehow blown the fuel gage needle right around. I was gone no more than 1 minute when I returned to the garage and asked them what happened to it, and if they could fix it.
Ken was now off-​shift, and so I ended up with the idiot (maybe the owner?) that I sat in the waiting room listening to as he rudely bullied his realtor over the phone for all to hear. I should have guessed what kind of treatment I was going to get.
When I explained the fuel gage problem to this idiot, he insisted that I came in with this pre-​existing problem, and that they didn’t do anything other than replace the battery but they would fix it at my cost and another hour’s worth of my time. I told him it was impossible as I had just gassed the car up just after the ferry and I knew the gage was working just fine. He just shrugged his shoulders and walked away like the «customer service specialist» he was.
I was absolutely offended and speechless that this idiot would accuse me of trying to «scam» them… like, sure: I drive ALL THE WAY to Tsawwassen to get some doofus auto shop to fix my previously-​perfectly fine gas gage needle! Riiiight.
So, now I have to pay to get their screw-​up fixed… somewhere else. Just goes to show you: big name-​brands like Big O and Shortstop can be just as awful as a fly-​by-​night garage.
Forget this place and keep on driving, Unilocalers.