Personally Yours

I visited this location twice. The first time a young woman was working and she was very helpful and pleasant. I purchased a dog tag with a name and phone number engraved on it.
The second time I visited I came out feeling as if I never wanted to return. My intention was to add a second phone number to the dog tag I had previously purchased. Also, to ask for a new key ring (the kind that attaches the tag to the collar) because the last one had broke. I also wanted a new pet tag for my cat.
When I asked the older sales lady about adding a phone number to the original dog tag she made quite a fuss about how she would have to charge me $ 10.00. To purchase a completely new tag was 12 dollars.
No big deal on my part, I simply turned it down, knowing that it might be priced to high for my needs. Although the way she went on about it «Oooo, ohhh, ooooo so sorrry! I’m gunna have to charge you a big 10 dollars for that, Ohhh. I don’t make the rules!» was a little much. Either way I decided on just the new cat tag. We discussed the phone numbers I wanted to add on the tag and it was a very confusing conversation as she didn’t seem to understand what I was saying.
She said it would be about 15 minutes and to keep my slip. I decided to browse the mall for a while and return. After 25 minutes I returned expecting my tags to be done. When I got there she was putting it in the machine. I stood there and waited another 5 – 10 minutes. Finally when it was done I gave her my slip and she gave me the tag.
This is the part that really got to me. I saw her open a drawer, get the ring for the tag, put it on, then put both into a plastic bag for me. I forgot to mention earlier that the key ring has broke on the dog tag and asked her «Is there any way I could get an extra ring for the tag? They break so easily.»
And then came the «Ooooo’s Ahhh’s» and «umms, ermms…» and that sound of sucking air in. «So sorry! I mean. I can’t… because, you see… we um… well we count out the rings with the tags, and they come together so I can’t give you an extra ring. I don’t make the rules! I just can’t!»
Honestly, I’m not out to get free stuff. But when I am a returning customer, who had to wait longer than expected, and all I wanted was a tiny little ring for a tag I had that certainly wasn’t «counted out» with the tags, and probably only cost .0001 cents I was annoyed. I feel like she lied, and if she had of named a price for the keyring I probably would have paid it, unless it was 10 dollars like the adding of another phone number. Then have to hear her fuss and go on. It was just so frustrating. She was just so dramatic, and more or less annoying. I know she said she didn’t make the rules, but I suspect that she was the owner.
Anyways, I think I had a personality clash with this woman, but I still found the service slow to what she had told me. If she’s not working I would say this location is great.

This shop, while under the umbrella of the Things Engraved franchise, is actually called Personally Yours.
It’s a decent spot to get keys cut or get something engraved. In my group of girlfriends, whenever someone has a baby, we all go in on a charm bracelet and charm (the old school kind) as the christening gift. So far it’s been all baby girls, just in case you were wondering. This shop sells little trinket boxes, so we get one for each bracelet and have it engraved with a large initial on top, plus the date and «Love, The Aunties» on the side. It makes the gift just that little bit more special. They offer several fonts and styles to choose from. I think it’s about $ 0.80-ish per character, which adds up faster than you think. If you bring in something from outside to be engraved, there’s an additional setup fee of $ 10 I believe.
The engraving usually takes about 20 to 30 minutes, even if they are busy. You pay upfront. The counter is usually a little crowded, and the store itself can be awkwardly narrow when trying navigate through.
Service is good, prices are reasonable, and selection of products is pretty typical of these stores — lots of engrave-​able silver/​stainless steel merch: Zippos, flasks, frames, nameplates etc.