The Sultan’s Delicious Donair

I have been a customer for the last 5 years, I have gone because of the chicken donairs, Not for the customer service, went in tonight and ordered the the usual only to be eating half way through and there was a dead fly, I showed the two ladies only for them to blame where they purchase their chicken, no responsibility, offered to make me a new one, said no, meanwhile there are large black flies on their lights, yet wouldn’t acknowledge that the fly most likely came from there own place, they didn’t throw out the chicken the kept serving it to customers ordering a chicken donair! Not happy and disgusted !

I love coming to this place. Usually every donair place we’ve been to is so dirty but this one is big and always so clean and the veggies are so fresh. The food is amazing! The chicken donair is so tasty and the sauces are so delicious. My boyfriend usually get the lamb platter and I get the chicken donair. Both are generous amounts and the rice is so good! Every time we’ve been they’ve been busy but it’s definitely worth the wait.

I discovered this spot last year and have been hooked ever since! The portions are huge! It’s too bad that I didn’t know about them sooner, as I have lived in Coquitlam the past three years. Anytime I get takeout now I go straight to them as the meals are so yummy and healthy. I usually get chicken or falafel Donair and fries. The business is family owned and operated. They are so friendly. One time they even gave me a free meal! I guess they recognized id been coming in so often. I Definitely recommend this spot.

Date Visited: March 12, 2015 (We’ve had takeout from Sultan’s few times before)
Food ordered: Sultan size chicken donair (perviously had falafel donair with fries). The sultan size donair had a generous amount of chicken (about 2 cups of it!) and I enjoyed it. The sultan size is a generous portion; I shared it with my husband and it was sufficient as a meal for both of us. The falafel donair I had previously was not good because the falafel was not crispy. The fries tasted just like the fries you get from the freezer section of the grocery store and I recall not enjoying it.
Service: While there is seating, you line up to order your food. We always get our food to go and at times we have had to wait quite a bit (about 15 mins) because there were several people before us.

I have not had Donair before, as I came from the east coast. What I do know is the lamb was tasty and the falafel was reminiscent of a Jewish deli I loved. Good food by my standard, I will go again.

Disgusting. The chicken was so dry and tasteless (I assume it was cooked a few days ago an I still being served). The food is way overpriced for what you get. Won’t bother to go again

I went to buy some donair on Sunday for me and my family and we decided to go for the sunday’s special which include 4 donairs, 4 pops and fries for $ 26. Well when we finally order it the lady who helps us was unfriendly and gave us attitude and when we ask to have 2 hawaians donairs she turned really mad saying «there is going to be an extra charge for that» and I said fine how much? $ 3 so I said fine whatever and when she made the hawaiian ones she only put 4 tiny pieces of pineapple on the 2 hawaiian donairs. when the time to get the fries she only gave us one tiny box of fries and I asked her «only one box of fries?» her replied wanting me to kill me «yes, if you read properly the promotion you will see that it says one small fries» and she turns arround and walks away. So, I went out and read the board that has the specials and it didnt specified that it was only one box of fries.
it is disappointing to see that kind of reaction coming from a place that wants to have customers and provides a service. I might considere coming back to this place, too bad because I really like their donairs, but they are not the only place in Vancouver that have them.

Thought I stop by as we were looking for dinner in the area.
Place was quiet but picked up quickly.
Everybody was Sultan sizing their orders. Why? ‘Cos they really pile on the meat!
We ordered 1 Sultan sized platter and there was def enough food for 2 people.
Taste? Average. I couldn’t really taste any flavour in the chicken. Lamb was tasty. Humus was ok.
Would be go back? Sure, the volume/​value was there.
Has to add a bunch of pics as there was only 1 before I put mine up.
I wish Ben Laila was still open — now that place served tasty food!

Delicious!!! I have gotten the chicken donair and the beef donair several times. I prefer the beef, I find it’s seasoned more but clearly chicken is the healthier choice. I LOVE these donairs.
The fries are also out of control. SO GOOD!!!
Only complaints: They confirm the order with you literally 5 times. I’m all for people getting orders right, but when I say «I want all vegetables and only garlic sauce» it’s really not that hard. They ALWAYS!!! ask «no hot sauce?» NO DID I SAY I WANTED HOT SAUCE? «No tzatziki?» Pretty sure only garlic sauce answered that question. «All the veggies?» I have to restrain myself EVERY visit from saying «WHAT PART of «all vegetables and ONLY garlic sauce DO YOU NOT understand???» It actually drives me insane. I understand this is supposed to be reviewing the food but I just had to get this off my chest. I hope they see this and STOP ASKING A MILLION QUESTIONS ABOUT STRAIGHT FORWARD ORDERS!!!
That said: When I finally get my order it’s always delicious, like I’ve said. And they’re huge. And the fries are always an excellent portion size.
Re: other reviews — the only time I’ve seen them use meat from a container is at the end of the day when they’re packing up to leave (they close at 10 but don’t get there any later than 9A:45 or they won’t let you in. Which kind of defeats the purpose of advertising that you are open til 10… I wonder if the manager/​owner knows about this?)
They use a single layer of pita for all donairs but the sultan size. I will agree though, things get very messy about half way through. Definitely eat it out of the bag!

The donairs are okay if you want something fast. There are better places in Vancouver I am pretty sure. Only thing I didn’t like about this place is they had a donair they made earlier and a guy didn’t pay for it so I didn’t get it fresh. But most of the time I get what I want.

The Sultan’s is a great place to grab a quick donair or falafel when you want a quick and decently portioned meal to go. The donair is always well seasoned, they have an interesting variety of add-​on toppings and the service is always friendly and prompt.
Order the falafel — The Sultan’s is the best!

While looking for a place to eat, we found the Sultan’s Delicious Donair while making a stop at the local ⁷⁄₁₁ for a slurpee (I love me some Slurpee love). Anyways, I’ve been to the Sultan’s before and it’s pretty average. Nothing really to write home about. Today I ordered 2 plates (Lamb and Chicken), and a Sultan sized Chicken Caribbean donair to go. Like I said, it was average at beast.
The Good: Lamb, this is probably the cheapest place to find lamb for donairs.
The Meh: Most of the food and the service. The lady kept asking what I had ordered, forgot at first to put hot peppers in my donair, and she was having a conversation with someone as she did my order… seemed pretty rude to me. But it could’ve been important! Prices were pretty much on par with the standard Donair places around here.
The Bad: The rice was horrible, this is the first Donair place I’ve experienced that cooks their rice in a microwave instead of an actual rice cooker… And yes, you can taste the difference. Customer Service was pretty bad, once again talking with other people while serving, and near the end of the transaction she walked away without asking if I wanted a bag or not (Note: I had two plates, and a donair to carry. I know this might be just a minor thing).
The Verdict: Meh, luckily the food except for the rice was pretty average for a donair place, and the cheap lamb really saved it from what would have been a one star review based on customer service. Maybe they were having an off day? But this place is simply average at best it seems.
The «Odds and Ends»: It wasn’t busy, but I’m sure it gets busy around lunch time because of the school nearby. Their menu is also pretty big, even offering different sizing for plates which I’ve never seen before.

For Vancouver standards this place is not bad. Had food there several times and portions are large for an average price. The most significant deficits are lack of pickles and pickled turnips, as well as the fact that they microwave their rice and falafel.

Yum! We were actually thinking of getting a Vietnamese sandwich, but we saw this sign for donairs and said what the heck — why not live a little. We walked in and of course they had their yummy meat rotating and it smelt delicious! The prices were soooooo very reasonable. You could get a meat plate (lamb, chicken or beef) that comes with a salad, rice, hummus, and pita bread for $ 8.50 and donairs starting at $ 4.99 depending on meat and size you choose.
I decided on the lamb plate since I normally don’t cook lamb (expensive). My hubby had his heart set on the chicken plate. We needed food for our son, so we just bought him a chicken donair. Boy were we all pleasantly surprised on the amount of food we got.
I did notice a few things a bit off. They microwave the rice, I believe to warm it up for the plate and the meat is stored in a warmer instead of being sliced straight off the skewered rotating meat. I did like that the salad dressing and feta were put on fresh — although their salad dressing was too sour and tart (I think they use white vinegar instead of a wine vinegar) for my palate.
I’m not an expert on Middle Eastern food, but for the price, I’ll definitely come back, especially since the regular sized donair at this Sultan’s Delicious Donair is the equivalent size to that of the Golden Pita.
Mmmm… Food… Yum