The Tile Shoppe

Came here looking for tiles for my kitchen back splash, this is located along the stripe with all the other tile shops on Jane street. They have a pretty good selection — however I didn’t find their collection unique enough for my taste — they did have some tiles they were on sale. If you are looking for tiles be sure to go when they are having their end of summer sales. They also have a huge collection at the back of their warehouse as well. Be sure to venture inside.

Service here is top notch… staff couldn‘t be friendlier or more helpful.
A few months back I purchased some items for a Shluter system shower install. I paid the bill and took my items home and never thought of it again. About 2 weeks later I got a phone call from the company stating that there was an error on my bill (due to a technical glitch) and that THEY owed ME money. They said that they would mail a check out in the next week or so and apologized for the error. I advised them to leave it as a store credit as I would be back in a few weeks time to purchase other items. They did exactly as I requested and claiming the credit was no issue at all when I finally went in.
While their selection is not as great as some of the larger stores, their prices are good. Their clearance section in the back has AMAZING prices, but there usually isn’t a large stock so if your project is big there most likely won’t be enough stock to do the job.
I continue to check this place out when taking on a tiling project at home.

We went to theis tile place because we heard the tiles are good and the prices are right. I agree with the statement above but, i said BUT the SERVICE SUCKS. Me and my wife are doing a washroom reno, so we went to this place and the sales person Nancy helped us, and I use the term loosely «helped». She processed the transaction, made her commission and left us high and dry. She told us what type of grout we needed and the amount. I was not totally sold on the place because we had to pick up some of the tiles at the Concord location and some at the Newmarket location, it was an inconvience but, it was the tiles my wife wanted. When she went to pick up the partial order at Concord, it wasn’t ready and she had to wait two hours for the order to be put together. Then we picked up the other order at Newmarket and there was an issue because the order was not transfered to that location, yet the same company. Some administrative BULLSH*T. NOT MY PROBLEM as i paid almost 3000 $$$$$$ for the order. At the end of the day they TILE SHOPPE should make the transaction easy for the customer, but they make it so complicated. Furthermore, the sales person Nancy stated we needed unsanded grout for the floor tiles. But our contractor stated it should be sanded. So when we went to the Newmarket location to try and exchange the grout to sanded, the same ol story, the manager Snehal stated we have to go see Nancy at Corcord for the exhange, but shes not there today. GUYS WAKE UP, this is all the same company with the same order, they made it so difficullt that I got fed up a nd paid for the grout we needed as they would not exchange. when people ask me where I got my tiles, i will say I forgot because dealing with the TILE SHOPPE was a disaster and I will never deal with them again and definetly no refeerals as they make the customer feel like DOGSH*T and inconvience the shit out of them, get your management and policies in order… One hit wonder, you got my business once but, never again…