skoah.®

My sisters and I decided to go to get a facial at this place and instead of leaving happy and relaxed i left with the feeling of anger and disgust of these greedy people. What pissed me off is that the lady who did my facial was pushing all these products on me to purchase and I told her no I am not interested. The more she forced me the more I didn’t want it, then she offered to give me free samples. Now in my mind SAMPLES are FREE, so I said OK sure! I’ll test ur product and if I like it I’ll spend the fortune u sell it for. But this girl charged me $ 10, and I repeat 10 freaking dollars on a small ass container with nothing in it you could probably use it in one use and she told me it would last 2 weeks looool! !! So I paid for it not knowing she charged me for it because why would i??? She didnt mention it was 10 freaking dollars!!! as I was walking out my sister noticed that she over charged me and we returned that small ass sample she charged me $ 10 for and I was considering going back but after that scam no thanks… and when I returned it the lady was like «oh that’s our travel sizes» like ooohhhhh duhhhhhh, ummm mm noooo huntyyyy u said it was a sample. When you go to Costco do those people charge you 10 bucks for a sample I don’t think so!!! I would also like to add that they really domt know how to shut up while doing the facial, this lady was asking me personal questions that were so deep and i really didnt want to answer them, but didnt want to feel rude to tell her not to ask me these questions. I acted like i didnt hear her but she kept repeating her self like giiiirl if i needed a therapist i would have got one but nooooo im here to relax not talk about my life. Plus her breath smelled like sh*t so that wasn’t pleasant. Lol anyways I’m done, thinking about all of this stresses me out. Thanks for putting me in an awkward position skoah :).

I’ve had a few facials here, and they have been amazing. The retail staff, however leave something to be desired.
Starting with my last facial, it was great. I ended up buying almost $ 200 worth of product after. Normally I don’t use all Skoah products for my daily routine, but I thought I would give it a shot. The cleanser and lotion made me break out like crazy so I brought it back. When I went to return it, I explained my many breakouts were due to the product. My skin is normally clear. My motives for return were immediately questioned with hostility as «I must use these products regularly», which I did not until their purchase 10 days prior. I was able to return the products, but it left a bad taste in my mouth.
Fast forward to today, and I was again given hostile treatment by the same person while just trying to clarify something. I may continue to go to skoah, but not this location. Chinook’s retail staff need a lesson in customer service.
My facial was amazing though. ¹⁰⁄₁₀

This is the only place I would recommend for facials. and I’ve tried a lot of different places! They have great products that are very gentle. all of which have really helped my complexion after adding them to my daily routine. It’s not cheap, but it’s worth it. The only issue I have had is with booking the actual appointments, they have mixed up times and failed to cancel appointments for me in the past… I wish they had an online booking option. While inconvenient, going for the facial is still worth it.

Shocking shocking service! After spending almost 45mins on the phone trying to book an appointment they still managed to get the date wrong and then had the audacity to charge me as a no show! Multiple attempts to contact the Manager & head office-​no responses.

I had a facialiacious facial last week by Angela at Chinook. It was by far the most amazing and relaxing facial that I have ever had. The facial bed was so comfortable and Angela made my Skoah experience one that I didnt want to end. Product purchased and my skin still feels amazing. Thanks to Angela, I will be back. Appointment already booked!!!

I’ve been to several pricier spas, medi-​spas and even tried laser treatments. Nothing has been better, for quality of facial and service, than this Skoah location.

This was my first experience at Skoah and one of the rare occasions when I got a facial at a spa/​salon. My bad experiences from a few times before make me wary of getting any skin care services at salons and spas.
Skoah at chinook mall has a small storefront, but friendly staff and good service. I was greeted and offered water by the receptionist and my facial began on time. The facialist, Vanessa, was obviously a veteran and knew what she was doing. She was polite, friendly, anticipated my questions and was helpful. I got a facialiscious facial, which is a 75 minute treatment consisting of cleansing, toning, a glycolic peel, two masks + massage for feet, hands, neck, shoulders and face. Vanessa’s hands were skilled and I enjoyed the experience. The bed was heated and had clean sheets, but was not totally comfortable; the ergonomic design actually left me in an uncomfortable position. The music was a trifle too loud and fast. This is a bad idea when the customers want to feel relaxed. They should switch to more soothing, slow music. For $ 100, I think the facial was worth it.
What I really didn’t like was the pressure to buy their products once my facial was done. Vanessa and the girl at the counter teamed up to press me to buy their products and/​or book a date for another facial with them. I felt uncomfortable having to say no to their repeated sales pitches. At the end, they did give me a sample of one of the products they had been pressing me to buy. This was apart from the sample of body wash that was waiting for me on the bed when I began the facial.
So, overall, good service, but too much sales pressure. That and the cost of the facial are the reasons I won’t be going regularly to Skoah. Maybe I will go once a year, but no more than that. If you have money to burn, by all means, go to Skoah. I guarantee you will have a great facial!

My experience at Skoah was pretty good but not exactly what I was hoping for. The staff was very friendly, I filled out my form and they brought me back very quickly. The chair took a little getting used to but all in all it was pretty comfy. The music was a little loud for my liking — I liked the music but wish they would have turned it down a bit to make it more relaxing.
The aesthetician cleansed my skin and then put a mask on it, and then checked my face under a lamp. Afterwards, she mentioned that if she’d seen it beforehand, she would have used a different cleanser (moisturizing one) which made me wonder why she hadn’t. Shouldn’t a facial mean using all of the best ingredients for someone’s skin to make it the best possible?
Also, I wish they’d steamed my face. I’ve had it done before and it’s my favourite part. I agree with Linda that the extraction part was a little weak.
Not a fan of the pressure to buy products afterwards, although she did back off when I said no the first time, which was good. Also, my facial was called the «Power Hour» but it was only 45 minutes. I guess I could have looked at the website but when I booked it over the phone, she could have mentioned that.
Still on the fence as to whether I’ll be back. It was pretty relaxing but left much to be desired.

I do love Skoah and probably had about 5 facials so far from them. I love the smell of their products.
However, I do have 1 beef about the facials and the esthetician there. Everytime I have a facial I get a different esthetician and they all recommend different products and at times I feel pressure to purchase the products they recommend. It’s hard to find a product that is perfect for your skin when different people tell you different things. One would recommend the cream cleanser bc I have dry skin. Then another will say the cream cleanser is not good bc they do not remove make up and told me to purchase the gel instead. These days I ignore the recommendation.
The facial itself is very relaxing. The beds are extremely comfortable. Kind of wish the facials were an hour long rather than 45 min.

This is NOT your ‘Mama’s’ facial! hahaha.
As I lay on the all-​white ergonomically designed chair padded with lots of linen and a nicely weighted blanket (much like a 4* hotel bed, which was totally comfy, inviting, and like a big hug), I listened to euro-​techno music blaring from the speakers all throughout the place. I was waiting for my double dose facial (a facial and a lower leg & foot exfoliation). She (my facialist) customized my facial to suit my needs and I enjoyed it all but one thing… I was kinda unsatisfied about the ‘gentle extractions’… and yes they mean GENTLE! I barely felt anything and I really don’t think she extracted anything! hahaha As much as I like this ‘modern’ facial idea, call me a tradtionalists, old fashioned whatever but I still missed the boring spa music… to me it’s soothing and relaxing. I also like my face to be steamed with a steamer, and I like extractions — REAL extractions. I don’t need someone to wash my face & gently extract, I can do that myself at home. What I want is a professional to use their professional tools & skills to clean my face and pores. Doesn’t mean that I won’t be back. I’ll prob try another facialist and see how they differ. I actually really like the idea of ‘skin gym membership’ for $ 500 you can get 12 fitskin facials or 8 facialiscious facials, just need to find the right facialist.

Sssshhh… due to my career in cosmetics, and competition being what it is, I probably shouldn’t be writing this, but I couldn’t resist…
Okay so not too long ago, I won a coupon for a facial at Skoah, Chinook. When I got there, I was immediately overwashed with high-​end, chic trendiness. The girl at the front counter was really, really friendly. That made me feel good since most salons and spas have «meh» service.
Then, when they took me to the back to prep, I just about fainted because the facial room was really big and yet still very welcoming. The lady who performed the facial was very friendly and a lot of fun to talk with… plus, she depleted my dry-​skin problem for a whole week just from 1 facial ^_​^
I will admit right up front that this is a very pricey place, and I’m not rich, but for those of you women who buy your makeup at Sephora and your clothes at Holt Renfrew, I very highly reccomend this spa for you :)

I love Skoah. I have been going quarterly for 2 years.
All of the facials are great, but I am a sucker for the massage, so I love the Facialicious. The customer service and product are second to none. My husband loves them too!

I have passed by this store several times never thinking to walk in assuming it would be too expensive. Finally I decided to take a peak inside as I was looking for a face cream suitable for my age of 45. The cream Dewlux was recommended by the pleasant girl behind the counter who gave a generous amount of information about their concept — mineral and vitamin based natural products without cheap horrible scents. (I am sensitive to fragrance). This is the first time in years that my skin doesn’t feel dry and also gives a nice glow. I have been using expensive face cream but my skin never felt hydrated enough. Calgary is very dry. The cream is $ 30 for a nice size jar. Most items seemed to be priced between $ 15 and $ 50, not bad. I look forward to trying other products. If anyone has any suggestions I am open to hearing about them.

I was contacted by Skoah regarding my last review…
I appreciated that the company felt concerned enough to take the time.
SOOO, I went back.
I had the $ 100 Facial-​licious treatment.
75 mins of lovely bliss.
I note must have been put in my file mentioning that I don’t like talking. cause Vanessa was all buisness!
She may have been the most consistant facialist I have ever seen.
I relaxed while enjoying a
Arm and Hand massage
Foot and Leg massage
Shoulder and Scalp massage
and a fabulous Facial as well
I will go back, I cant think of a better way to spend my evening. I went at 7pm and felt likea million bucks when I was done.
Here is something that I forgot to mention last post.
— they give you a free mini product every service you have (always different) its on your bed when you arrive.
Once again I will rave about the product. its great for my skin!
I recommend you book with Vanessa if you can! She is the cats meow!