Four Points by Sheraton Hotel & Suites Calgary West

Ugh… this has got to be the noisiest hotel I have ever stayed in (and I have stayed in a lot of hotels)! We stayed here on a Friday and Saturday night and both nights were ridiculously noisy. Apparently, wedding parties like to stay here and the hotel knows it is an issue… especially since there were a pair of earplugs sitting on the sink in the bathroom when we checked in.
Otherwise, it’s a 4 star hotel — comfy beds, great shower pressure, free breakfast buffet for SPG Platinum members and convenient location across from the Olympic Park and right on Highway1… so honestly, not all bad!

Passing through Calgary from National Parks so this hotel was on the way. Convenient but there are few dining options in the area. Nice large king suite upgrade as gold member but unfortunately the stay was a bust! The AC unit worked randomly and never got close to cooling the room to the set temp. Given it was a hot day it made for a poor night sleep. And we couldn’t just open the windows because of the constant loud roar of traffic outside. And to boot when the AC did kick in it was just as loud as the traffic. A poor night sleep ruined this stay. And worse when checking out I told the staff of these issues and they shrugged their shoulders. Nice way to treat a Gold member!
The manager did follow-​up a week later and refunded the SPG points used to pay for the room which was good customer service follow-​up.
August 2014

I was surprised to see any negative reviews here, as my experience here has been awesome. We’re only staying for one night, but we got a fantastic rate, and bumped up for Starwood gold status, and despite the outside looking kind of ho-​hum, the interior is beautiful. Our room was recently redone, all beautifully and tastefully decorated. All clean, with great amenities. The staff have been incredibly helpful and friendly, really going above and beyond to make our experience here great. Be sure to come on a Wednesday night for their «Four Points» experience thing, where you get a free beer and free appetizers from the restaurant. If I’m ever in Calgary again I’ll be sure to stop in.

Express review: There’s something to be said about a hotel that provides several pairs of earplugs — «It gets loud.» Initially, we were slotted into a room beside a wedding party. The key didn’t work anyway so we got a room change to a quieter room. I just found the earplug thing especially amusing. I enjoyed the cute one-​cup coffee makers that used some sort of pod.

Very nice décor. debit machine wasnt working. walls were paper thin (and they know it, theres 4 pairs of ear plugs in the room) sounded like people were talking in your room. well equipped rooms, fridge, microwave. we got it for $ 89 on hotwire. had a balcony and thats a huge plus in my books!

I have no idea how much these rooms were since my company paid for them… so I will give the grade based on service and the facilities alone.
First off, they have a great restaurant downstairs which makes it pretty convenient if you need a quick bite. It’s also right next to a couple fast food restaurants if that’s what tickles your pickle.
As for the amenities, they have a hair stylist, gym, and pool. The gym is puny, don’t expect to get your workout done here. Super limited and you pretty much have to get creative with the cable bars or use one of the 2 cardio machines. The pool on the other hand, wowzors. I have NEVER seen a hotel have a water slide at the pool. That is seriously badass, no wonder there are kids running around EVERYWHERE. I didn’t get my hair done but the fact that they have the option is nice.
The rooms are pretty nice as well, and they have a personal patio for you to step out and get a breath of fresh air. The rooms get cleaned everyday and you get a free bottle of water per night as well which is nice.
So the reason why I only give this place four stars despite all the pros? There walls must be made of plywood. I mean I hear EVERYTHING. Remember how I said there were kids running around everywhere… made it worse. And the hotel knows it too, when you walk in you’ll notice that they have 2 – 3 sets of ear plugs just laying out in various locations. It’s like they know you will complain. This would be fine if I didn’t need an alarm clock to wake up the next morning.
Overall nice location if you aren’t a light sleeper.

If you get a new room this place is 4 stars… If you are like me and you get a old room that has not been remodeled since the Olympics were here in 88… This is a 2 star. So why 1 star? Well I came here with a coworker and we stayed 2 nights… He booked through
and I booked direct via Starwood… He does not have a Starwood card and I have Gold Status… He got a new room and I got a crap room!
I only got moved when he came by my room and commented how much better his was… His room had a flat panel TV… New linens… Comfortable bed… New furniture. My room had a TV that was so blurry you not watch it… Sheets that were old and like sand paper… On a bed that had seen it’s better days… On furniture that was dated at best.
I went to the front desk and asked how he got a better room… they said when I checked in none of the new rooms were available… I said I checked in before him… They said maybe none were ready at that time… I said he checked in just as I finished… They said… OK we will move you… And made it as if I asked them to build a new room for me… No sorry… No thanks for being a member with status… Just oh you will not get free water in this room.

On a technical level, this Sheraton doesn’t stand out overly much, but makes good grades on all the basics. The beds are comfortable (although the hide-​a-​bed in the suite was perhaps more spring than padding), and the rooms are clean. They were performing renovations while we stayed, so not all of the services were open, but include a pool and water slide, a restaurant, and exercise facilities (plus others I didn’t notice, I am sure). It is an entirely nonsmoking hotel, however that fact might hit you.
Our (myself, my father, my three sisters and occasionally other members of my family) personal experience at this hotel was PHENOMENAL. We stayed nine nights while my Mother was in the Foothills Hospital with heart troubles. (The proximity to the hospital is a definite bonus, if’n you need to be close by). The staff was absolutely amazing! Although there was one particularly exceptional attendant, all of the staff went way beyond expectation to make our time there as comfortable as possible. We were given a special ‘family-​in-​hospital’ rate (I’m quite sure that’s not what the discount is actually called, but…), checked in late, checked out considerably later than proper checkout time, and were treated with the utmost sensitivity and consideration. The gentleman who runs the convenience/​souvenir shop on-​site often stayed open just a little bit later for us, we always had extra towels and were even offered rides to the hospital by members of the staff. They enquired morning and night about Mom’s progress in the hospital, and one staff member even brought us inspirational and encouraging poetry to help us through a stressful time! There was an incredible human touch to the professional service we received at this establishment, and I cannot be thankful enough!

I have stayed a few times and was here today for lunch. Fairly similar to all Four Points, decent rooms and a decent price.
The Ember lounge has a limited menu and selection but has great lunch deals. Today I had a steak sandwich, fries and a beer for $ 9.95. We had good service and a comfy seat by the fireplace so even with average food and menu I have to give it a decent review.
Although not my first choice for lunch, if I am in the area and want good value I will consider it.