Calgary United Cabs

Used the app to book a cab to pick up from a party on Halloween. Saw that cab #64 accepted and was on its way. When we tracked it on the app, it was getting close to the house, stopped briefly and then changed to «in progress» — basically someone else took my cab. Because of this, I was unable to book another cab until the cab driver took them home first. I watched the cab take them home on the tracker. When I called the company to complain and try to book another cab, there was an error with their phone lines. We ended up walking down the street to get a checker yellow cab instead. What should have taken 20 minutes to get home ended up taking over an hour. Certainly not impressed, this app needs to be fixed, or drivers need to be sure they have picked up the right person. Or make sure your phone lines are working maybe? So disappointing.

What a nightmare. I called them for a cab and this man told me it would be there «shortly». 30min later i called back and the same dude told me that the cab is «almost there, another 4−5min» another 20min later i called back and the ****** hung up on me, TWICE! no explanation, just hung up after 2 rings. Decided to call yellow checker, and they literally came 10min later, no sign of the United Cab.
What a shit show.

The driver didn’t want to let us go so badly when we decided to get off earlier, that he pretended his debit machine does not work on the road, ha! Their rudeness is just above the ceiling

Had a cab ordered to the hockey game, even watched it on the app, then it disappeared. Took another fare half way to my home. Bad business guys.

OK, if I call 25 minutes beforehand and request a cab at 11:40, the cab should not arrive at 12 PM. I called the company again at 11:55, freaked out, only to be told that the cab «should arrive in 5 minutes» by some guy who seemed exasperated by my expectation that the cab should arrive within, say, 10 minutes of the agreed upon time. No explanation, apology, nothing.
I missed my flight – thanks guys.

A few weeks ago when it was –37 below this company was the only one that I ended up getting through too after waiting 2 and a half hours for associated cabs. It’s a fairly new company and they seem better than the mainstream companys so far (checker, assocaited)