Boston Pizza

Worst service ever. Took them 3 hours to deliver my food, it was cold and soggy when it did arrive. I phoned and spoke to the manager, she offered to give me a gift card for the value of the food, and suggested I reheat my food.
After agreeing to deliver fresh food in a timely manner and still provide a gift card, there was no gift card and I waited 4 hours to eat.
I will never return and I will forever tell everyone I know about my experience. There is no real customer service here, just twits who don’t know how to do their job. I would give zero stars if possible.

Consistent food quality. Prices are good.
Recommend this location as seems to never be a line up for seating in the bar, unlike other restaurants on Mcleod Trail and the service and food are aways acceptable.

Good pizza, lots of toppings, thick crust style. Not trendy thin crisp crust here, loads of cheese and meats on dough
Service is first rate

It’s boston pizza, so you can stop reading there if you like. The food is not consistently good, that would imply that it’s ever good. The food is consistently very very average at best. Very little flavor, very little freshness, and the service is average consistently. The strength of this Boston pizza, indeed the only strength of most Boston pizzas, is that they are half decent places to take kids for a meal. My brother-​in-​law was down on his luck and took a job here as a chef, he had spent a lot of time in «real» restaurants. He left after a month in utter disgust. It is what it is.

We arrived there at 9pm today and had checked earlier that they closed 11pm today as it is holiday hours. As soon we got out of the car, the host met us in the parking lot asking us to leave as the staff just didn’t feel like working anymore today.
We drove to the Southport Boston Pizza afterwards and they gladly sat us down with a smile.

This location is close to our home and business so we eat here more than any other restaurant in Calgary.
The food is consistently good. The service is consistenty fine.
There are glitches for sure. Ordering pizza at peak times can take 30 minutes or more and there are occasionally issues with new staff who are still training.
That said, in the six or so years that we have been eating here, we’ve had poor service a couple of times but we’ve never had a bad meal.
The BP in Oakridge is a well run establishment with a commitment to the community they serve. They are always ready to sponsor neighbourhood teams and to give back to their community.

Poor service is an understatement. We were greeted very well, but that’s where it ended. Placed our order, got our drinks. That was the last we saw if our server…
We waited about ½ an hour for two kids meals and a pizza. Nobody checked on us.
When the food arrived 1 of the kids meals was wrong. They were back in 2 minutes with the right one — but how do you get a meal ready in 2 minutes when it took ½ an hour the first time.
The pizza that I ordered wasn’t cooked enough — what ½ an hour wasn’t long enough?
Usually you are offered cheese with your pasta meals — I had to get up and walk over to the kitchen to get some cheese — this after wait 3 minutes for the usual «how are the meals so far» discussion that occurs 2 seconds after you take a big bite of food. That conversation never happened.
I will NOT be going back to this Boston Pizza…
Very disappointed.

I’ve been to this location 3 or 4 times and generally haven’t had too many issues other than slow service, which is an issue I find common at most BP’s. This time I decided to try their online ordering service. I placed my order and received my email confirmation. The promised delivery time came and went. Half an hour later I finally decided to check on the order and they never received it. I was given some story that sometimes orders or sent to the wrong stores when ordered online. If this is a consistent problem, then don’t accept online orders, or better yet, hire a service to do it for you. They said that since their kitchen was now closed they would transfer my order to a location that was still open, which would mean another 45 minute wait. I’m a VERY patient person, but at this point it would mean I would have been waiting nearly 2 hours for my order without any offer of compensation. I still would recommend their dine in options, but as for their online ordering system, I would stay as far away from it as possible unless they started using a service like Just Eat or Waiters En Route.