Steve Nash Sports Club

Does Steve Nash management has a right to sustain a client membership without getting enough information from both sides or judge members without any notice? #pourjudgement, #stopbullying, #worstmanagers.

I’ve been to this location months ago. Details are a bit hazy, but I’ll update it if I go again.
What I like:
— it’s really big and spacious with high ceilings; it feels like a warehouse!
— they have preset barbells (I’m still hating on the Kingsway location for not having them)
— I liked stretching in the ladies only area/​room rather than the designated stretching area (see below). The ladies only area is the size of a living room with some treadmills, equipment sanitizer, mats, free weights. It’s a small space but I think it would be great to do a workout with a friend because you have total privacy.
What I didn’t like:
— the designated stretching area has too much going on — i.e. people are doing squats, step ups, exercises involving straps. It didn’t feel like a relaxing area to go stretch.
— when I used to go here with my beau at the time, he told me it was hard to find parking as there are tons of people who go in the evening. There’s even a parking attendant to help control the traffic; that’s how busy it can get.
— once again, the smith machine does not go low enough for me to do hip thrusts, but this is a complaint I have of all the Steve Nashes I’ve been to so far.
— I just don’t like the vibe of this gym, I can’t really pinpoint why.
There are also 2 back extension incline benches, but this is really only a good thing if you workout with a partner. I’ve never seen 2 people use both at the same time.
Overall, I’m sure lots of people do like this gym but I’ve never felt the desire to go again, which explains my 3 star rating.

Deserves less than 1 star.
I paid in full a years worth membership upfront my very first time (well my boyfriend paid for me as a thank you gift for a previous purchase I made for him). There were to be NO roll over fee after that to automatically continue my membership. No one told me one day there would be a random $ 50 charge for some gym maintenance every year. I was like wtf? It would’ve been nice if I was told ahead of time or when I first signed up but instead the receptionist telling me I owe them $ 50.
So my membership expired and guess what… Maybe 5 – 6 months later, SN phones my BF (cause he didn’t give them my number when he signed me up) and says they’re looking for me regarding some banking matter. Omg, seriously?! Then they send him a letter to his home address saying I owe them money for the membership I didn’t yet to pay for the months I missed after my yearly «renewal». Sorry honey, you ain’t getting sh*t from me.
ALL staff members are incredibly RUDE AF! They ALWYS try to give you a sales pitch you don’t fricken wanna listen to cause you’re in your workout mode. They renew your membership even when you have NEVER AGREED on it. Are you guys that desperate for commission!!! Maybe start by being loyal to your customers who pay a ridiculous amount or find a new job that you’re more content with.
Also, when you deny a sales associates pitch, they start giving you the evil eye and cold shoulder when you come back every time. LOL, professional much.
Parking is completely crap. It’s the size of the women’s only section which is puny and unbelievable.
Only thing that is good is their drink bar. There drinks are delicious but pricy. Staff member working there — I’m not even going to get into it.
Never coming back here. Moved on to a different gym and brought all my friends there.

Horrible customer service from Kristine Merrells «Manager». Definitely not a good representative of Steve Nash. I asked for a simple record of my attendance to childminding and the only time she spoke to me, she was rude, condescending and ignored my request as if I was asking for a big favour.

After reading several recent reviews of Steve Nash Sports Club, I’ve decided to NOT bother to check it out. As much as I’m annoyed with conditions at my current fitness club, it is not as bad as SN sounds! Thanks to everyone who took the time to review this facility!

So, i paid for PT 24 sessions and the GMgr here made me think that I would pay for 12 sessions then I could pay 12 more later… that was all fine and dandy. I realize now it wasn’t they charged me the very next month and my rent bounced. I called the club and told me to call some person at head office. I explained the situation to the lady at head office and she was worse then the club. I told her this ain’t a good month financially and didn’t know that it would be charged back to back months. I told her my rent bounced and would be on the streets if i don’t pay it. Literally in these exact words «I don’t care if you live on the streets, I cannot refund the payment.» This is what she said. Then i told her that is very harsh and ppl complain about snclubs billing… she just laughed and replied «You signed the agreement and you are stuck, not my problem.» Wow… just wow.

I’ve always had terrible experiences with this location in regards to billing. Staff are completely incompetent and they never set the right expectations.
I signed up back at Nash in the middle of July. The sales guy told me that I would be paying a $ 25 activation fee plus my $ 40 monthly fee — totalling $ 65 plus taxes which will be debited on July 23^rd.
When I checked my statements, the $ 65+ taxes was charged on the 23^rd AND another $ 40 was charged on the 24^th. So basically, I’m paying $ 105+ just to sign up at Nash. How does this make any sense when I haven’t taken full advantage for the month of July. If anything, my bill should have been prorated for the two weeks of July plus for the full month of August.
When I called into the location, the Assistant GM was unhelpful and unwilling to make things right. I knew it, typical. It’s a struggle every time when you want them to resolve an issue. Huge turnover, all the good staff no longer work there and it’s all new people who just don’t give a shit about their customers.

I have been a member with Steve Nash since 2010. My home gym was originally the Cambie location but since Brentwood opened up, I’ve switched.
Parking: Can be very difficult to get parking during prime hours, especially the after-​work rush. Other than that, first come first serve as per any parking lot.
Facilities: Tend to be clean, definitely could make improvements –you’ll see dirt and random small dead wood bugs laying around (especially in the common stretching area) but nothing extensive that should deter anyone from coming.
Equipment: Large selection. Plenty of racks, bars and floor space for squats/​deadlifts. 2 flat benches and 2 incline benches. And of course all the other essential machines. Dumbbell go up to 120lbs.
Staff: Front desk staff are generally friendly though often, they seem bored while standing around doing not much. Personal trainers, hit or miss. Ive seen some PT’s walk around the gym and give tips to members during their workouts. Love this. Unfortunately, Ive also encountered a specific PT that would come to you, explain what qualifications they have and critique you on what they think you’re doing before even taking the time to get to know you and what kind of workout you are doing. (This has been resolved by their head office team, I am thankful head office shows great professionalism) Management, hit or miss. I personally do not believe that this location has a sufficient management team. Any incidence that I have had to escalate have not been solved in effective and/​or professional manner. Being one that normally minds my own business, gets my workout in and leaves, I really had no problem. But ever since my last encounter, the vibe I receive when I attend this gym is not like before. Kudos to your staff for indirectly getting rid of one of your loyal members. Any complaint becomes gossip at this location, and staff, more likely than not, are unprofessional. Now, this is not to say every single staff member at this location is horrible, but, the ones that I have reluctantly spoken to, were.
I now alternate between the Cambie or Kingsway location. I’d rather sacrifice a larger/​cleaner gym to be at smaller/​older gyms, that is further from both my work and home, but has great, friendly, professional and attentive staff. Customer service is everything, its really hit or miss here.

Little update since my original post:
This club and it’s staff have proactively worked to rectify the issues I posted about and I’ve seen a obvious change since then. Grateful to have had my outlined issues listened to and fixed!
I recommend this location, way above the north van if you are open to driving or transiting!
Enjoy your next sweat session.

What a letdown. I gave this gym a 4-​star review because of how good the facility is.
It’s still a good facility, but Steve Nash is probably one of the most frustrating companies I’ve dealt with. Stay away! Okay, Telus might be worse but you get the idea.
I was rushed into signing up for a membership (I was told deals were expiring within the next few minutes). Then months later, they tried to bill me for an «annual club enhancement fee» that was never mentioned to be when I spoke with a sales agent. I even asked about all the costs and somehow they forgot to mention this to me and my cousin. Of course, it was somewhere in the contract but when asked about all the costs, its their obligation to tell me about all the costs… not just the ones they want to advertise. Their excuse was that it’s «standard practice» for gyms.
So they tried to bill me and since my credit card had changed, the charge failed. I was then locked out of the gym until I paid. I spoke to a manger. then the senior manager. and they were totally uncompromising. Not to mention I was already paying $ 80/​mo for member dues along with my family and they were insistent that I pay this $ 50 fee.
When I inquired at the front desk, one of them whispered to me (I’m not exaggerating) that this happens all the time. the sales team never discloses the annual fee and customers are often upset about this. The front desk rep said they hate having to deal with the backlash and he recommended I complain directly to senior management. and so I did…
I eventually contacted their PR department to describe how frustrating this experience had been. I was a very happy member (with a 4-​star Unilocal review!) and now because of a hidden $ 50 fee, I was so disappointed. The PR rep sent me to their regional manager who also insisted I pay the hidden fee! His compromise was that I could defer for a few months. ridiculous. I was paying $ 800+ a year… was it worth losing me as a customer over $ 50? Of course not… and yet, they would not give up. I told them to cancel my membership and finally the regional manager gave in. this was after a 30 minute phone call. Why is a regional manager spending 30 minutes talking to one customer about a $ 50 fee that was obviously misleading? I can’t believe he’d waste his time on such a mundane issue.
Anyway, what a disappointment. I entered as a very happy member with a 4-​star review and my brother and cousin as members. Months later, we’re all cancelling our membership over not simply their $ 50 fee but a total lack of ethics and disrespect for a paying customer.

I came here only ’cause I was at a convention next door and I wanted to get a work out in between seminars to «shake it off.» I have a SNFW membership, however, was unaware that this was a level 2 club and that I needed an upgrade. The lady at the counter spent a good 10 minutes explaining me the difference between my membership and what the club had to offer. I was so annoyed that I finally said, «Look just tell me straight up, yes or no, can I work out today?» She let me work out this one time which was fine since the club is too far away from me. I will never be back at this club until next year if I am at a convention. My good friend has a level 2 and they have a freebie once in a while for trial members. I thought that I had an upgrade from when my sister was a part of SN, however, they could not find their information in the system. I am glad that I got to try a level 2 gym so that I could see what the fuss was about… it was about nothing really.
Here is what the premium membership buys you.
1. An extra rows of bathroom stalls… last time I checked, I only need one bathroom stall.
2. Mouthwash for members to use in the washroom. Last time I checked I buy and pack dollar store toothbrushes, paste and mouthwash. $ 1 for 3 months = 35 cents/​months which does not warrant the cost of a level 2 membership.
3. The «Ladies Only» section is the size of my living room. The fit circuit is missing something for the waist and abs, the two most used equipment as ladies are always concerned about their body parts. On the plus side in the room they play female geared pop music that is really badly remixed.
4. Customer service was annoying. I asked one of the trainers where the ‘Ladies Only” section was and he took 10 minutes to give me an answer ’cause he was trying to give me a sales pitch for 10 minutes. I finally snapped and said, «All I asked where the ladies only section is, if you can’t help me I will find someone who can.» He offered to walk me there but that was more of a chance to finish a sales pitch I never asked for.
5. Your membership buys you the privilege of buying specialized drinks from their juice bar at inflated prices. I just go to Donald’s market on the Drive and buy everything I need and make my pre-​work out smoothies and recovery drinks at home.
6. Basic classes are included but you still have to pay for the specialty classes like in level 1.
7. No sense of community with each other. At all the other FW locations I know most of the guys in my section by name, we always ask how each other weeks went and we spot each other on the weights both guys and girls. The staff at the other locations are personable and social. I have had full conversations with staff members at the FW level 1 locations while working out. I’ve had fellow guys watch my back and posture to ensure that I wasn’t pressing above my means. No one gives anyone eye contact. I tried saying hello and smiling at other patrons and they all acted like they had a dumb bell up their a$$.
8. There are only 20 parking spots for a large gym. Your membership gives you the option of parking 2 blocks down… give yourself a head start on that work out.
There’s nothing here that is worth considering a membership for. Everything I had is at the FW locations plus there are more locations to serve me.

I signed up at the facility this week after trying out the free 10 day pass. The GM and Assistant were very helpful and prompt in replying to my emails regarding the questions I had. They gave me several options that worked for me.
As for classes, so far I like the variety they offer and good times as well. I would add later classes such as 8pm or even 9pm classes for those night owls.
The only complaint I had with signing up as a new Member was the hidden annual «enhancement fee» that I was not informed about in the emails I had with them. In fact it came as a big SURPRISE to me when I was ready to sign the dotted line and pay. This fee of $ 50 will be charged 6 months later. I thought it was deceiving and frankly false marketing when you do not inform new potential customers about it. There is already a joiner and admin fee (total of $ 100) so why wait till someone signs a contract to inform them of this enhancement fee!!!
Hence that is why I give them a poor rating.

Over priced, over rated, explore other options before signing up, Very pushy when it comes to talking about signing up for a yearly membership, I seen a lot of people spitting and cleaning their noses in the water station, this club is about 80% male not the most comfortable environment for females.

Need to fix bikes as not Smooth at all

Poor parking situation and oddly enough for a Steve Nash sports club, lacks a water fountain in the weight area. All the free weights are always misplaced since no enforces the rules. Weird branding inconsistency on Steve Nash brand, towel service is not provided at all sports clubs. I’m not sure what’s differentiates the sports clubs from the regular Steve Nash gyms anymore :(

A fitness facility along Lougheed (5 mins from Gilmore Skytrain). What you get is a large facility, lots of machines, weights, TVs, a fitness class schedule, women’s only area and daycare — it’s for regular people that only require the fitness basics.
Once a gym rat, I can tell you that the facilities are mediocre at best. They have the basics covered — full equipment, lots of cardio machines, full classes. I joined because of location (7 min walk for me) and the fitness classes, but there’s a lot of things that made me hesitate before signing. What’s missing are the ergonomics, regular upkeep of equipment and sense of community.
Ergonomics. More thought needs to be put into members’ experience.
One simple example: the flat benches in the women’s only area are way to high. They’re designed for men and they need to be replaced.
Facility Upkeep. Equipment needs to be maintained better.
One simple example: the balls in the fitness class room are all FLAT. This is simply below par. I’ve asked the front desk to put in a request — please pump them!
Sense of Community. There is none.
Maybe it’s my bias having spent 12 years with North Van Rec, 2 years with Fitness World (when it was privately-​owned) and 1 year with YMCA’s Robert Lee Centre, but I felt good walking outta these facilities every time I leave. They all had that community vibe.
The Fitness Classes = Awesome.
If you like high impact cardio/​weights with high quality instructors, Dolores and Rene are amazing (Nash 360, Pump It Up). They know their stuff and they coach the class on form while they instruct. It’s brilliant. Classes are always full, so get there on time. If you’re an aerobics junkie like me, it’s worth coming just for these!
Corporate Structure and Pushy Sales Concept.
You can tell Steve Nash is a publicly-​traded company whose execs and investors are looking to make some serious return on their investment ($$$). That’s fine, but the worst thing is that you can feel in when you’re in there. If you look around, cheesy ads and upsell flyers are plastered all over the walls… I hate that. It’s so cheap. Plus, the sales people are trained to sell you on the spot (and offer deals if you «buy today»), so make sure you control the conversation, ask the questions you need to ask, and take your sweet time. It’s your money, and you don’t need to feel pressured to commit to anything. Don’t get roped in and do what makes you feel comfortable.
What you should pay: $ 40 /​month
$ 40 /​month for a Phase 2 Membership at this location. This is with taxes incl. and with all hidden (additional money grabs), including and not limited to the startup fees, the $ 40 Annual Club Enhancement Fee (that they tag on after you setup your payment), and anything else they ding you for. They’ll say it depends on promotions/​specials, but they’re always running something, and for this location in particular, it’s not worth more than that.

If you do park there, (excluding the top parking lot) make sure you don’t go over the 2 hour limit. Some people are not aware that you may possibly get a ticket, like I did!!! Good thing the guy I talked to at DPL was having a good day and cancelled my ticket! (I was ticketed 4 min. past the time limit.) They absolutely made my day!
Generally I go to the gym either between 5 – 7 or 7 – 9, and usually I don’t have to wait that long. There’s always someone leaving at one time or another.
On another note, if you park across the street at the Lougheed Commerce Court, make sure you don’t park in the courier spots (in front of the one building) signage on the road is very poor and you’ll definitely get a ticket if you do so, even if it’s after hours.

Though I complain about the lack of parking here, still like coming to something new ;) Do provide valet.
High ceilings, great open layout, spacious men’s changing room and lockers, though it does suck how the men have to walk up another level to use the toilet or wash hands.
For the weight room, it’s not as claustrophobic and tight corners like Richmond’s. And seem to have more equipment here too.
Also can complain for lack of a stretching area.

Parking is ridiculous, they had to set up valet parking. When you dread the gym before you even get there because you have to deal with this hassle it’s just not worth it.
Most of the staff barely glance your direction when you check in. I don’t need a red carpet but eye contact and a hello would be nice.

Finally, I have a ‘Finess World’ near my house, or close enough! And it is new, the former Office Depot turned gym? I was pleasantly surprised at how big this location really was. I have been a member of the ‘Fitness World’ chain of gyms since 2003, and I have had my membership card as long as I was a member, where it was ‘dog-​tailing’ on all edges.
When I came in the first time, they gave me a sticker to stick on my windshield to identify to the parking patrol (DPS — not a fan of you!) that unlike others in this lot who get 1 hour, I get 2! So remember to have your decal on your car, or else you will get a nice fine from these buggers!
When my card could not scan, the female working at the front desk tried to help to the point she looked at my card and said I could have a new one done. No other location offered this, saying that every 3 years you can request a new one (thank you for the info, I look totally different from the first time I came here!).
This gym has an open floor concept environment, there are no walls, or corridors, just everything is placed in nice order, from all the cardio machines on your right when you enter, to all the weight machines, and free weights on the left. The private studios are in the back, and the woman’s only section is to your far right, near the woman’s changing room.
There is a seperate area for people who have kids, and also they seemed to have set up a store front to sell gear, like shorts and shirts. So in case you forgot something of clothing attire, it may be purchased. I find that the gym suits my needs, as al lthe machines are very new on the whole floor. I find the staff pretty attentive, as if they see you puzzled with some machine, they will come over to help.
The last thing, the changing rooms, they are nice and big, especially the lockers, other locations, the locker space had a pretty narrow opening, these suckers in here, are wide, and deep, they may not be too tall, but it’s a good size, and there are tv’s in the change room, go figure that one?
This gym is open pretty early on the weekdays, but be warned, after work on a regular weekday, this place is jammed with people, and if your driving here, good luck finding parking, change your schedule, or fight with the rest of the crowd. I usually come here on the weekends, where there is no problems.