Herman Shen & Associates

There’s no complain about the optometrist’s professional performance. But I would have to say the customer service of the receptionist and all the ladies that work there needs major improvements.
On Christmas Eve I went there to buy my son a pair of babiators which was a retail price on a $ 45 with a 35% discount which it turned out to a total of $ 33 after tax. After two weeks a total use of about 4 times one of the screws holding onto the legs was popping out. After New Years Day we went to their office to see what they can do about the screw popping up issue. The lady that was helping us, seem like the owner or owner’s wife, was very rude and disrespectful. She said that she cannot do anything until after Monday when the store manager comes in whether the sunglasses was to be sent back to the workshop or whether to be sent back to the manufacturer. I’m still waiting for her answer tomorrow. All I want to say is her after sales service is ridiculous. These babiators are sold online for $ 20 and this optometrist had a retail price for $ 45, if you are making that much out of a pair of baby sunglasses I expect some customer service. The ladies business style is very Hong Kong style. Also to mention when we further asked about how long we could get our sunglasses back, she got annoyed and rudely said to my son not to wreck her set up for business. My son was only playing and looking at the mirror on her table, my son was playing and looking at the same thing when we were making the purchase of the sunglasses and nobody said anything to us. What she said to us was more like you tell us to get out of there.
My son sunglasses was fixed and we were able to pick it up today. All they did was put glue to hold the screw back on. Thank you very much for a pair of $ 33 plastic child sunglasses. The service was still a pain. Will not return or recommend to anyone, if you would like to pay and get ridiculously poor service this place is for you.

I have been to this store for eye exam and glasses. After run almost 30 optometry stores, Dr. Shen & Associates is the only one that opens after 6pm. Excellent service (I need the glasses next day before 8:30 am for work, cannot believe that they arranged a special service to cater my needs; their manager delivered my glasses to a location that is convenient for me to pick up 8:25 am!!!). I am very surprised by their work ethics and services. Will definitely come back and recommend to my friends. Their staffs are very professional, friendly, knowledgeable and passionate about the field. Plus the office is conveniently located near TnT and open 9 – 9.

I’ve been to this office for eye exams several times in the past 15 years as I like to shop around for the best doctors. I chose to come back here because the office is conveniently located inside the mall and I’ve had good experiences here in the past. I saw Dr. Cheung and he was very professional and quick. He was also very informative when answering my questions about laser eye surgery. The only thing I would say is that my appointment felt a little rushed as my appointment was last and the staff outside the exam room were already ready to leave with the gates half closed by the time I left the office. They were all staring at me like they had been waiting for me to finish so I felt like I was hurried out. However, it was a good experience overall.

Dr. Herman Shen and Associates is close to T&T in Metrotown. This is a huge plus for me since it’s skytrainable and I can always go shopping for groceries afterwards. The office is small and does get pretty busy on Saturdays so I tend to go on weekdays or early Sunday. They close earlier than the mall (around 7PM in general).
The office has great support for individuals whose native language is Cantonese or Mandarin. This works well for my mother (who also goes here). Of course, English isn’t a problem either (my main language).
The last few times I’ve gone for an appointment, I was helped by Dr. Alfred Lo. Dr. Lo was very thorough with every examination I’ve had with him. He always checked for retina detachment and was very patient and meticulous.
In terms of products, there is a great variety of high-​quality frames/​lenses and contact lenses.
Overall, I’m really happy with the service here for the last several years.

I have been going to Dr. Herman Shen & Associates pretty much since they first opened. They consistently provide efficient customer service and are always carrying out the newest contact lenses before other stores. I also really like their selection of glasses and sunglasses.
The doctors are always very thorough with the examinations. Whether you want to have an eye exam or looking for the latest fashion glasses/​sunglasses, I would highly recommend Hermen Shen & Associates.

I’ve been a patient of Dr. Shen for over 14 years and he now looks after my entire family of four.
Dr. Shen is very professional and knowledgable in his field. He never rushes me as a patient and always explains in detail how my eyes have changed from my previous examination. He also does an excellent job with my two children who are now 7 and 5. Getting young kids to sit still is an art in and of itself, and Dr. Shen somehow gets it done with a big smile on his face every time.
I’ve always had a very small spot on my right retina which not all of my previous optometrists have found. Dr. Shen spotted it on my very first visit. Similarly, my wife has suffered with unusually dry eyes ever since she had laser corrective surgery over 15 years ago. One eye still needs a contact lens. Ever since she switched and started seeing Dr. Shen, he and and his staff have always extremely courteous in helping her to find just the right type of lens + solution and sometimes drops to keep her eye feeling great at all times. In addition to my immediate family, I have recommended him to many of my other family and friends. Dr. Shen is always booked up, and for good reason so a small wait is to be expected whenever I see him. Well worth the wait in my opinion.
The store in Metrotown is very conveniently located and was renovated a year or two ago. The size of the office is smaller than some of the other stores that I have been to, but I have always been surprised at the depth of selection available. The staff on the optical side are all very knowledgable of the latest trends in eyewear, and they are very friendly and courteous. I’ve been a fan of Oakley prescription eyewear from the day it was launched and the selection at the store is always excellent. I’ve purchased at least 6 pairs of eyeglasses from the store along with numerous sets of contact lenses and also prescription sunglasses. The pricing is competitive and the after sale service has always been excellent. The store staff have conducted numerous minor repairs and exchanges for me without any hassle whatsoever.
Overall, I couldn’t recommend a better family Optometrist and optical store in the Greater Vancouver area. I have referred many of my extended family and friends to see Dr. Shen and his associates and will gladly continue to do so.

I made an appointment but the old lady couldn’t find my name at first and made a very bad face to me and finally found my name but no apology or whatsoever. this was second time I went there…
I made glasses with prescription they gave me the last time but it was little blurry so this time I wanted to make sure the prescription is correct but the lady looked at prescription date which was within a year so ignored my complain and still gave me same prescription contact lenses.
They took too many client and they can’t serve well or it’s there way of good service.