CIBC

I dropped by CIBC today to get help from a teller. There was a person in front of me in line so I assumed the wait wont be long. There were 5 tellers behind each counter but only 2 were actually servicing customers. As I became the next customer to be served, the lady who was lining behind me skipped me and approached the non servicing teller in front of me, whispered a few words and went back in line. The teller (Louis) then removed his sign and gestured this lady to go to his counter where he helped her with her banking needs. He put his unavailable sign back up after he’s done as I continued to wait. While I was waiting I also saw another teller with the unavailable sign on her counter but she was just munching on some popcorns. To be honest cibc is not my main bank and I seldom use their teller service but I really can’t believe how unprofessional the two tellers were. First one played favoritism and second just eating popcorns behind the counter. They obviously don’t put customers first since there were so many tellers but only 2 were actually servicing customers. I’m very disappointed with the level of service. The only good thing was the teller who helped me was efficient and friendly.