Cecil B Spa & Laser

I’ve been the Cecil B twice for facials. The first facial was unremarkable, except that I spent at least 25 minutes of the 60 minute treatment listening to a shill for Swiss Line skin products. That’s 24 minutes too much. They were trying to get me to pay $ 115 for a 75ml tube of product made by a company I’ve never ever heard of.
The second spa treatment, done yesterday, was likewise underwhelming. What is really upsetting is that, due to overaggressive extractions, I am now covered in pin-​prick-​like, red wounds where pores were traumatised when they’d be better left alone. What’s worse is that my esthetician, who had long nails, didn’t even wear gloves to do the extractions, which I discovered too late. The extractions actually brought up tears, and I am the type of person who can sit through brazilian waxes and blood donations with a buddha-​like smile on my face. I feel like I paid well over $ 135 for a skin treatment that left me in worse shape than I started. I ran into a friend the today, who, taking one look at my face, said «what did I tell you about doing your own extractions! You’re going to get an infection!»
I went back today to show the shop manager what was going on. I wasn’t looking for refunds or complimentary services, as I kept reiterating, but she kept going on and on about how I should really let her show me a few lines of skin care products that would help minimise the need for extractions. Unbelievable.
Long and short is that I won’t go back, and would tell anyone (that I like) to steer clear.