Big Feet Burnaby

I have use this brand before on Victoria Street in Vancouver with my wife and was very happy, however I just left their location in Burnaby very dissatisfied. I had about 15 minutes that I endured and I tried to communicate with the masseuse but I felt like he was just playing with my feet while he was looking on his cell phone as he thought I was sleeping. The whole time he was massaging with one hand while flipping pages with his other hand on his cell phone. When I stood up to leave and told the receptions that it was the worst 15 minutes of a foot massage I ever had… She failed to take care of the issue and proceeded to charge me $ 20 cash for those 15 minutes and although she had my cell number from my booking she didn’t have the afterthought to call me and figure out what went wrong. There are a lot of foot massage places and needless to say they now lost me as a customer. They could have turned a negative experience into a positive, but instead they lost a consistent customer.

I didn’t know I signed up for acupressure massage I thought it’d be a normal relaxing spa massage, boy was I wrong.
My friend convinced me to go with him to get this done and I had no idea what I was stepping into. most painful experience in my life. I’d choose a root canal than endure this again.
the masseuse didn’t speak english so there was a language barrier.
Anyways scariest massage of my life. boy did she put her back and weight into it. my entire back, buttocks, and calves are sore and bruised.
There are no ceilings to the rooms just doors and walls that divide them so you can hear what’s going on next door, reception area, and everything/​everyone. the towel that the masseuse had placed on my back seemed stained and dirty… so that was also uncomfortable.
what I didn’t like about this besides the pain was also how the masseuse used her nails to massage my shoulders and neck. that left me with scratch marks, she kept yawning and I don’t want to be rude but she had b.o. it was a very distracting, painful, and smelly experience. Will I be back, probably not. it’s not my cup of tea but I’m sure if that’s what you’re looking for if you have muscle spasms or into this its not a bad price @ $ 40 an hour.

I run a lot and like to spoil my feet to some reflexology massage. This location is fairly new, clean and quiet. Ive been to other location and this one my favourite so far. Only complaint was the lady giving my foot massage was not giving me the pressure that I liked, but it was still good. $ 36 for 50 minutes plus tip.

Love, love this place!
Came in with a sore body and mild headache.
The staff is very friendly albeit not very fluent in English.
I had a body massage and it hurts. the staff will ask if you want to have it softer or harder.
Just bear with the pain and you will feel much better afterwards! :)

I like Big Feet — I believe this is one of their «franchised» locations (along with their Coquitlam location) but it’s all good and the feel is the same.
This is a far newer branch and also more spacious and clean than their Richmond or Victoria drive locations. That being said, it is a little too quiet and stuffy (still air) for my liking, and being that it’s so quiet, you can pretty much hear any conversation in the unit.
On the plus side, the accupressurists and reflexologists are probably not as tired as other locations, so if you like your massages a little firmer or painful, this is the place!

My wife and myself have become the regular customers after our first feet massage. The masseuses are professional and very friendly. They always listen to your needs. We have always been trying to find a good massage place before but no success, until we find this place. Highly recommend!

Great please to relax! Really quite and clean! Tina is really professional and I had 1 session of body $ 38 and 1 session of feet massage $ 33! The price is reasonable and cheaper compare to others but they have great skills!
Also, they have tasty special Chinese tea before I go! And I feel my neck and my back was coming back after that! Sooooo great!
I will definitely come back again!