Turtle Jacks Mapleview

One of the best experiences I’ve had in a franchise/​chain restaurant! Our server was incredibly attentive, on tops of drinks, napkins, utensils, etc. We went during the week and it wasn’t too busy but enough people to keep them in business. Food was great, we did the cheese dip which was superb but lacking on portion size; also ordered burgers and a steak. Burgers were fantastic, steak was a bit peppery but not bad. Always always always order the Skor brownie Lol it’s to DIE for!

I love their food at all turtle jacks restaurants i have tried so far. .everyone i have ever recommended them to also loved the food… service at all of them was a little slow but i just figure its because everything is always fresh and delicious!

**given 3.5 stars**
This location is quite nice and inviting and the staff are welcoming. The service is slow and we needed to ask for a refill on our waters after 10 min of waiting for our server to come by. Overall, average service.
The food is alright. «The Cuban» hamburger I ordered was found on a separate featured menu. The burger overall was nice and meaty, juicy as well as flavourful (love cumin seasoning!). My only concern of this burger was that the quality of meat was definitely not the greatest. I found a rather large piece of gristle in my burger and was surprised as I would have expected something like this from a lower quality restaurant. The surprise in my burger left a bad taste in my mouth of this place… (Both figuratively and literally!)

Came here for lunch with friends on a weekend. Service was friendly and efficient. Food was alright. I tried the blackened chicken naan. The chicken had a slight kick and the pesto mayo was a nice flavour. It was fine but not memorable. It’s convenient since its attached to the mall.

The food was good; on that mark, this restaurant scores high for chains like it. They are also very accommodating of children, unlike the other dine-​in option at this mall (Earl’s HATES children, and do not provide any accommodations for anyone under the age of fourteen).
What made this visit painful was the pace of service — surprisingly slow, considering our table was one of very few occupied. At one point another server came to our table to ask if we’d like the small amount of food left from our appetizer boxed up. Yes, we waited so long between appetizer and main, other servers thought we were done. Thank goodness our child is patient (but we all have our limits).
I certainly wouldn’t recommend it if you’re in a rush to beat traffic or have more shopping to accomplish. Otherwise, with time to kill, you might enjoy your experience.

We have eaten here numerous times. This is a really good place for lunch or dinner with a wide variety of choices. I have been impressed with the service especially if there has been a problem with an order (which has only happened a couple of times). The manager has come to the table and expressed genuine concern, offered a salad or a small item as the re-​order is being completed. Then the bill arrives and they have removed the problematic item from the bill. I consider that SUPER service. I recommend friends to Turtle Jacks at Mapleview all the time.
The only reason for the 4 stars is bse we have found that sometimes the wait staff, on occasion, can be a bit flat and not as friendly as some may like.

Awesome restaurant! Food is amazing, service is great and atmosphere is perfect. I just love it! I will absolutely be back.

In for lunch with a few friends. We are from NY, and have our share of chain restaurants — most of which are to be avoided.
So Turtle Jacks was not at all what I expected, being located in a mall — all the surprises were good ones!
While this restaurant is part of a franchised chain, at least this location is offering a getaway experience with good food. terrific service and an inviting atmosphere.
Turtle Jacks boasts a classy modern and upscale entry, where we were greeted immediately by a hostess, and led to a large booth with comfortable leather seating. There are two dining areas and a tavern area next to the bar. All offer the same comfy leather seating. The bar area was visually appealing and offers large-​screen TV viewing for sports enthusiasts.
The menu is large and offers choices for vegans, gluten free diners and those looking to pig out.
Service was prompt and friendly and the food was really good. I ordered the Blackened chicken on toasted Naan, and other at the table had the Buffalo Chicken Wrap, Turkey Avocado Club and Bison Meatloaf. All were wonderful.
Great spot. Go.

I went to turtle jacks for my birthday lunch it was really nice. The waitresses were friendly and we had some wine samplers where they give you 2oz of three different types of red or white which I thought was great. The menu was more upscale than what I had expected for turtle jacks. The food was delicious, I highly recommend turtle jacks for any sort of dining.

This is nothing like the old weird turtle jacks I used to go to as a kid! It has a pretty decent gluten free menu and the items actually have flavour. It is better than earls next door and the quality of the food is great. Not too busy to get a table without reservations most of the time. Pricey but worthwhile.