Stephanie’s Pet Grooming

I had my mother drop my dog off this morning for his third time there. Every time the same instructions. Shave him down except do not touch his beard and moustache.
The first time. They shaved his beard off. Ok. Fine. Maybe we weren’t clear enough. Good price. Fast. Ok. Figured I’d give them a second chance.
The second time. Was great. They did the perfect cut. Kept his beard and moustache. Great.
Today, when my mother got there my dog was excited and jumped up on the bench which allowed her to again show the girl what to keep and what to shave. When she came to pick him up he was behind a gate when she paid so he was unable to see him properly. When she got him to the car realized they again shaved his beard.
Now I am mad. This is the second time that they were unable to follow instructions on how to have him groomed. Whether the girl did not pass these along to the groomers, which is unacceptable or they were unsure on how we wanted him cut, which they should of called.
Will not be taking my dog here again.