Boonstra Heating and Air Conditioning

The service I received from Boonstra’s was fine my issue was with the billing. I got a voice mail a couple of weeks ago saying I owed $ 74. I called customer service to find out what the issue was. I found it odd as I pay $ 14.66 a month but I said ok and gave them my credit card information again, as they already had it. I also found this to be strange but I wasn’t talking to billing at the moment so I gave them the info and told them to take the money on the first.
I checked my credit card on the 5^th of this month and saw that they had taken out the $ 73.30 as we had talked about, HOWEVER on the 2^nd they took out $ 14.66 NINE times and an additional $ 14.66 on the 3^rd!!!
So I called customer service back and the woman also thought it was odd and said she would get billing to call me back that day (I called at 10:00am) I received NO call back from them on that day so I was forced to call back the following day and was told that billing would call me back that day… again. I told the woman (who was very polite btw) that if I didn’t receive a call back I would call my credit card company and file a complaint. They got back to me about 3 hrs later, finally.
I was told that the company was sold last year and they had an issue with their billing. And somehow I owed them all the money ASIDE from the original $ 74 they had called me about. How is this right? They were sold and somehow forgot to bill me? I guess this is what happened because I was not given a full reasonable explanation. How could they have not figured this out earlier and informed me? Instead they wait, and BAIT & SWITCH me saying I owe $ 74 and then bill me TEN times for $ 14.66 on top of the $ 74. I find this to be outrageous and borderline fraud?
A reputable company could have figured this out earlier and fixed it rather than waiting so long and trying to basically steal about $ 300 from me hoping I wouldn’t notice?
It’s their mistake. They should have figured it out earlier. The kicker, that is my problem is that they put my card over its limit. Now I have to pay overage charges and to top it off I start my holidays this week and could really use the money they tried to take from me without noticing.
Whoever bought this company needs to fire their billing department as I am sure I’m not the only one this has happened too. The government should probably look into their tax filings for this year as well since I’m sure they can’t be on the up and up with this kind of behavior.
It’s sad really I never had an issue with Boonstra’s service and the two women I talked to on the phone were very nice but I was basically told. «Too bad so sad. We made a huge mistake now you have to pay us all at once. Sorry!». They didn’t even try to change the situation at all or work with me. They just gave me the original $ 74 they asked from me and kept the rest, that in my mind they STOLE from me.
I wouldn’t recommend their services to anyone. If a furnace happens to come up in conversation I will go out of my way to NOT recommended them.
I will be filing a fraud complaint with my credit card company shortly as I find this behavior unfair and very sneaky the way they went about it. DO NOT USE Boonstra’s.

Twice in the last 4 years something has gone wrong with our air conditioning/​furnace.
Both times we’ve called Boonstra’s. The first time was a costly fix — but the work was done professionally, and the tech they sent explained what he was doing.
When we had an issue with our air conditioning we didn’t think of calling anybody other than Boonstra’s — and I’m glad we did.
Not only did they fix the problem the same day, within hours, they stuck by their «Always On Time… Or You Don’t Pay A Dime!» guarantee. No arguing, no excuses, no fine print to back out of it. They literally fixed our air conditioning and left a $ 0 bill.
Excellent technical expertise and efficiency, and they also have the absolute best customer service.
Definitely won’t call in any other HVAC company! Boonstra’s all the way for this family!