Jack Astor’s Bar & Grill

Location, ambience and service were the only positives. Food? Microwaved Quesadilla, extremely battered calamari with questionable marinara sauce and strawberry lemonade for showmanship instead of taste bud execution. Food was below standard. Sweet potato fries where good.

I’ve been going here for years with my family and we’re never disappointed. The waiters are very courteous and accommodating, the atmosphere is colourful, and the food is delicious! We’ve been loyal customers well over 5 years and will continue to be!

This location is usually a complete hit or a complete miss. I’ve come to this location for years and sometimes I have a really great experience and sometimes just a plain waste of my time and money. My advice is to not come even 2 hours before closing because the servers and kitchen staff slack off. My most recent experience, I went to order nachos and compared to the last time I ordered the same nachos (which was a week before) it was complete waste of money. How do you not put jalapeños on nachos that clearly states come with the nachos on your menu? Just a small example of what I mean when I say they don’t care after a certain time. They also need to improve on their service, even when the restaurant isn’t too busy it’s still slow service.

If i could put 0 i would. Its not what it used to be. It was a family oriented resto now its a big noisy mess. The waitresses look inappropriately dressed and its inconsistent.
Not worth the noise not only inside the whole place but outside as well. They are terrible neighbours blaring their music in every direction disturbing peoples homes. Our family and friends used to go here for over a decade till the reno and speakers and skanty servers. Not nice sadly… we used to like it there.

Had dinner with 2 of my girls and daughter today. So nice to get together with them =)
So I made a reservation for 6pm as I know this place gets pretty busy on a Friday night and good thing I did, probably still would have been able to get a table at that time, but didn’t want to risk the wait.
Great customer service from when you walk into the door to the end of the dinner. Also, the gentleman that took my reservation earlier was friendly and polite throughout the call as well. Our server Derek was very friendly and attentive to us the entire night! Great job Jack Astors on having great people working for you. It was also nice to see them kind of have a team meeting/​pep talk right before the rush started, which shows a lot of team spirit in their environment.
Now the food… it was good, just good… nothing amazing, but good lol. I got the Korean BBQ wings with side order of fries, the fries were cooked nicely and my wings were a good size, but could have used a bit more sauce on them. My daughter had chicken bites with fries and it was a good portion, easy to eat for her. My friends got sauced chicken fingers and chicken burger, didn’t get to ask them how their food was. The crab dip was good… next time I’d just ask for it with the chips cuz it tastes so much better lol. I had an alcoholic cocktail called beached which was good, only downfall… not enough lol, needs to be in a bigger glass lol.
All and all… a good night with the ladies with great customer service.

Jackastors is usually the place to go for random group dinners. This location is always busy, twice I had to wait and once I just ended up leaving. Anyways there food is worth it though, I always order the classic poutine with tossed up chicken fingers. I probably go to Jacks to have that once a month at least. The nachos are typical, nothing special. The crab dip, quesadilla, chicken poppers (I believe that’s what they’re called) are all good but don’t recommend any of the pasta’s.
I never had a complaint the countless times I’ve eaten here. The food and customer service is consistent. Oh forgot the brownie, its one of the best.

Food was great. Service is best. Nice bar and family style restaurant. We went there on Saturday and restaurant was packed but manager found us a table for 2. Kirsten was our server and was great. Will b back soon.

I’ve been a long-​time loyal customer at this location, but tonight I’ve had the worst service. My waitress never asked how our food was. She placed a large group of people beside our table that continuously rammed their chairs into our table without acknowledging it. They then continued bringing chairs to their table and asked us to move although we were at our table before they arrived.
Our food came pretty quickly but they up charged me from fries to 5 sticks of celery… that was 2 $ more. I think that’s slightly much.
We finished our food and we remained drink less for 30 mins before she told us it was last call at 12:45. Could have fit a few more drinks in there if she came by. When she finally came back she didn’t asked to refill out drinks.
Our waitress was Stefanie P.

From the greeting of the hostess out front to the friendly staff inside it was a great experience. I really wasn’t expecting much as it was a very young crowd — both the staff and clientele — and it was rather busy for a Sunday eve after 8pm. They were great — every one of them. I had the Bombay Chicken curry dish and my hubby had the Shrimply something pasta. Both dishes were tasty and plentiful. Would definitely recommend.

Service is inconsistent. First time was great. Last time I visited, hostess was great to greet us and seat us at a fairly small table. We had a table of 13 which we’ve reserved for, but we had to stand at the bar to wait for our table to fit our 13 guests; which took 15 minutes. Once seated, we were waiting for our non-​alcoholic beverages for 20 minutes, took an additional 45 to actually order our food, took another 40 minutes to get our meals (where some meals came out cold), and when we were ready to pay, the server was no where to be found. No dinner should take more than 2 hours… Yes we had a large group but it was not busy at all. Personally for any birthday celebrations in a large group, I won’t recommend JA to any of my family or friends.

my review is a little late as I was here on Friday with some of my friends from the east end, as this location was a regular Thursday night place for my coworkers and I for many many years.
with the weather being so nice on we wanted to sit on the patio, come’on who wouldn’t?
we sat for the time being at a communal table and asked to be seated at a different table when one became available. although we had some horrible service from the server who was originally helping us — we asked to speak to the manager to let them know how disappointed we were.
When Trica came out to talk to us, she was very empathic and understanding — our biggest frustration was the waitress never came back to ask if we wanted dinner and one of the apps we ordered didn’t come. We definitely didn’t expect her to take care of our bill and give us dinner but we were truly grateful for her hospitality! She was even kind enough to change our server to Mark who was truly phenomenal! I will definitely continue to return here :)
Thanks Trica & Mark for the awesome experience that could have been sour! You’re the reason this is a 5 star, recommendation!

Located on the corner or Clark and Queen St… next to Tim Horton’s drive thru.
Great friendly service. Our server Marji was awesome.
The booth seating does not leave much space. I am not a big person and I have to say… its a tight fit.
There is a nice patio but the atmosphere is the busy parking lot and Queen St.
The bar is setup with a bunch of joined TV’s. Good for a sports event.
The food came out oretty quick and was very good. I do think the portion was less than another Jack Astors I recently went to.
Parking is ample here.

Jacks is either a hit or miss type of place for me, depending on location. I came here twice and the first time I really enjoyed my steak, second time I had a burger and I didn’t care for it. I don’t dislike this place nor do I love it. but it’s not bad. Sometimes I genuinely enjoy it, like I said hit or miss.

Amazing! That’s all I have to say!
I went with my family for dinner and the experience was amazing. Our waitress was beautiful and knew had to converse with us. The food was made fresh so it took a while for our order to come. When it did the food was really good for the price. All in all its a great place to eat in.

Ate here with a friend and to watch the Raptors vs Warriors game. There weren’t many spaces left so my friend and I sat in a booth side by side. Sitting side by side while trying to watch a game and converse is very straining on the neck, fyi.
We ordered sweet potato fries, and a chicken pizza. Both items were to Jack Astor franchise standards. The waiter was nice and there when we needed them and didn’t bug us after ordered.
Overall, good experience and I would recommend it to anyone looking for decent priced and quality tasting food.
I wish they changed the Raptors game to the big screen sooner though!

Was there last week for a Birthday party of 10 couples.
Planned in advance, and everyone was excited.
Server also did not allow us to order 12 shots for a group of 20 people, And then went on to say not to ask her again. She was consistently rude and confrontational with all of our guest.
Approached a manager, he acknowledged the server was at fault but did absolutely nothing to rectify the situation. Half way into our dinner we asked for the bill and paid for everything including food that was not yet ready.
Management is horrible! They will never receive our business again.
This is review 1 of another 19 that will be coming shortly from each and every guest.
Jack Astors on queen street you lost a long time customer.
Thanks

Went to jack astor’s for valentines day. We were smart and arrived for 5pm early dinner. The service was very good. The place was packed. I was not blown away by the food.
We tried the following:
Crab and Lobster Dip: This dish was very salty, the quantity of dip seemed a bit small and the seafood was sparse. The dish seemed large, but it was not deep. We enjoyed eating the warm pitas served, but we ran out of dip, so I took home the left over nachos. Would not repeat this appetizer because it seemed very processed and not at all homemade.
Buffalo Chicken Cobb Salad: We were sharing apps, so the waitress split the salad on to two plates for us, which was very nice. There was too little bacon and blue cheese for my liking. The chicken was absolutely delicious. Celery seemed to be an odd choice to have in the salad. I did not like the dressing. I would not purchase this cobb salad again.
Brownie filled cookie with vanilla ice cream: The over sized cooked was served warm and the vanilla ice cream was delicious. I would order this again
Banana Split: This was marketed as a kid size, but it was massive, my whole family could have shared it.
Rubbarb Cheesecake in a mason jar: I had high expectations for this dessert and did not love it. In fact, I thought it lacked a homemade quality. The cheesecake pieces were rectangular and seemed very processed, almost like it came out of a freezer.
Overall, I think Jack’s might be a meat restaurant because the buffalo chicken ontop of the cobb salad was amazing, crispy on the outside and juicy in the middle. My husband went to jack’s last week and had the steak, he said it was comparable to the keg and he is a big red meat guy.

I went here for New Years with two of my friends, and we had a good time. Our service was great and our waiter was really nice.
I had a frozen drink and I loved it, it was really yummy.
We didn’t get any apps, we went straight for our meals. I got the fish and chips, and it was okay to say the least. Maybe I’ve been watching to much Chopped Canada, but the presentation was… Okay…
Also on a side note, I had no idea that Jack Astor’s did not serve coleslaw on their menu!
When I ordered the fish and chips and got my food I was surprised that the coleslaw wasn’t there so I asked my waiter about it. He said that the actually didn’t serve coleslaw (and I believe he also said baked potatoes) on their menus. I was shocked.
What’s fish and chips without coleslaw? Is it just me or is that just plain weird?
My friends liked their food, so that was good.
Also this was my first time going to a resturant on News Years, so when it was coming down to the count down they handed out party favours, like the ones you blow into to make noise so that was fun. Though, they didn’t have enough and two of the girls at the table behind didn’t get any. And mine didn’t make any noise.
In my humble opinion, they should have given out free shots to their customers
Overall, the atmosphere was lively and the service was great. I just wish I had a better food experience.
Oh well, maybe next time.

I love coming here and I’ve never had a bad experience at this location. The outdoor seating is not as nice as other locations but usually eat inside anyways.
I go here for the burgers really. They have a vegetarian burger that is great, sometimes I order that even though I’m not vegetarian but usually I get beef. I would avoid getting the gluten free bun though, that is a disaster.
Nice environment, a bit loud but fun on a weekend.

Really nice and quiet compared to the Mississauga location. Our server was nice and friendly and even recommended some great food although I knew what I wanted before I walked in.