BMO Bank of Montreal

By far the worst experience I’ve ever had with banking.
Basic needs routinely take multiple tellers to get done.
Appointments booked that are set via telephone banking with the branch manager are assigned to others, in every case with absolutely no related experience and a tremendously painful process of explaining basic things to them.
Phone calls aren’t returned (telephone banking isn’t able to do everything and leaves messages for this branch, this branch does not follow up on those).
Phone often isn’t answered.
I could go on and on… I don’t have issues with BMO as a whole, but I’d highly recommend not making this branch your home branch if you value your time. I’ve waited hours in another branch waiting for signature verification for a large transaction. The majority of the wait was trying to get a hold of this branch (my home branch).