Lumber Liquidators

If I could put zero stars, I would. My husband and I purchased flooring from Lumber Liquidators. The customer service at the time of purchase was good. We were promised a delivery date which was 2 weeks from the day we paid for ½ of the purchase price. 2 weeks later we did not receive a call to notify us that our floor tiles were ready to be picked up. I called and spoke to a male associate. He told me that I should get it in another week because they are delayed in shipping. A week later and the floors are still not in. This all happened in June 2015. The female associate who was also the person who sold us the floors say that the orders were not even processed by the manufacturer and that we were on top of the list. This information would have been useful before we paid for half of the floor and wasted time and effort prepping our house for floor installation that never seems to happen. She now tells me that the next delivery would have to be in August? I told her that sounds ridiculous. Who orders flooring in June only to install it 2 months later? People have lives and plans. They took our money for 4 weeks and did not get a courtesy call saying it was going to be extremely late and got nothing at all. I could have been earning interest in the bank if I kept that money. My advice to anyone is to never purchase from Lumber liquidators unless they actually have the product in stock. I got a refund but my time was wasted. Lumberd*ckyouaroundators!