Aeromexico

I picked up a ticket roundtrip from Sao Paulo (Aeromexico) to LAX for $ 400. $ 400! This price allowed not just me, but my wife to also enjoy Thanksgiving week stateside.
On the way to airport, I read all the negative reviews and started to think that I had made a huge mistake. This feeling became stronger when I was told — after using the self check-​in computer — that aisle seats were considered «premium» seats. This was only revealed to me as I was depositing my luggage. Outrageous, right? The agent understood our shock, and then waived the fee. She warned that this same courtesy was unlikely to be extended again.
That was the only hiccough we experienced the whole travel. The planes were either new (787) or relatively new (777). The crew were both friendly and competent. We departed and arrived safely and on schedule. Finally, the food was adequate.
No complaints. I suspect that unhappy customers are far more likely to post reviews here on Unilocal than positive ones. This dramatically skews the picture. On the 4 flights I was routed on, I seriously doubt that any of the passengers had reason to complain. Of those hundreds of satisfied customers, I suspect that mine will be the only review to be posted. I for one thought I got a hell of a deal and will definitely fly Aeromexico again — especially if the price is as sweet as this trip!

I’m checking in at GRU, the slowest check-​in EVER! The staff needs 10 minutes to check in each group of passenger. What’s the problem?