Avis Rent a Car, Brussels National Airport Office

Even before picking up the car, I cancelled the reservation due to absolutely no customer service for the airport desk in Brussels. I booked the reservation through
and the opening hours listed for BRU are until 23:30h on Saturdays. After contacting the desk myself to verify my reservation, I was informed that the desk closes at 21:00h. Our flight lands at 21:00h. Even on their own website and the Brussels Airport website it shows that they are open until 23:30h. I sent several e-​mails to the airport desk and to Avis Customer service. I was told that someone would wait, if they basically were in the mood for it. I called and received the same response. In the end, they told me that they would wait 30 minutes, but not a minute longer. Avis Customer Service Belgium never got back to me after emailing them for two weeks — no one would pick up the phone, each time I called. In this day and age, you would expect decent customer service, especially since there are so many other options. I forfeited a $ 150 cancelation fee with
.