Brussels Welcome Hotel

I stayed here almost exactly a year ago with my husband for the first two nights of our honeymoon. We thought this place would be fun and quirky and were left feeling «meh»
by the Tahiti Room, which had a bed that was weirdly high and uncomfortable, a not great air conditioning system, and an uninspiring and small shower. All of this would have been fine, however, if the worst thing ever had not happened.
When we arrived, it turned out that, due to their Web 1.0 third party booking site, we had somehow booked two rooms instead of one. There was nothing in my email or confirmation to reflect this, as I showed them — it was just something the young girl who worked there said when we arrived. I said no, we just wanted one room and she said it was no problem. I thought, Phew, that would have been an epic disaster. Two days later, when we checked out, a different man at the front desk we had never seen before said, «I heard it’s your honeymoon — congratulations! If you stay with us again, you can get a free upgrade.» I thought this was sweet and thanked him, and then with the same idiotic smile on his face, he said, «We weren’t able to sell the other room you booked, so we’ve charged you for it, sorry!» He was saying this, by the way, only after our taxi to the train station had arrived, so I had very little time to say that this was absurd. We’re talking over 400 dollars completely wasted for no reason. Since the cab was there and I like to think of myself as a nice person, I decided to handle the matter when I got home a week later, which only lead to several bullshit emails saying this was not their fault and that I should take it up with their barely-​functional third party site. Nothing worked, and I decided that it was time to move on and push my quiet rage about this aside because it was raising my blood pressure.
Looking back, I wish I had put a fraud alert on my credit card because that’s what this was. My husband and I are teachers who are very stressed about money and splurged on what was literally our first real vacation together that did not involve our friends and family in some way, and I can’t say that knowing I literally lost a third of our budgeted spending money for no reason didn’t cast a pall over the trip. I will definitely be standing up for myself much more the next time someone tries to scam me while congratulating me in the same breath. I understand that what happened with the booking site was not their fault directly, but I just couldn’t believe they didn’t just remove the charge when we explained what happened. Ridiculous.

We stayed here on our trip to Bruxelles. The rooms are themed which was very interesting but the beds were very comfortable it was very clean. The staff was very nice and very helpfull in recommending places around the area.
It was nice that they offered breakfast. I would highly recommend this place.

We were flying here for an event and we didn’t want to stay at a traditional hotel, so we took a chance and decided to give this place a try. We ended up loving it!
First, hotel arranged transport to pick us up from airport and she was there waiting. Perfect.
Hotel is located on a quiet street corner with no traffic.
At check-​in, we were greeted by the owner. He was super friendly and helpful. Also, we had a bottle of wine waiting for us at check-​in. Bonus!
Each room has a exotic themes of different places around the world (which the owner shared he had been. Awesome). We were booked in the Saigon room and we loved it. The quarters were a bit cramped, but there was only 2 of us. Also, we did not have air conditioning, but that wasn’t needed at all, even though it was July; however, we did have Wi-​Fi. I loved the large windows of the street below from both the room & bathroom. Plus, the windows helped keep the room temperature, just right.
They provided a Breakfast of croissants & coffee and its located near metro, so it was perfect for grabbing food before setting out for sight seeing.
I actually would rate this 4.5 stars!

The Hotel Welcome is located in St. Catherine Square, just a short walk to the Grand Place. The location is perfect, on the subway line just outside the hotel door, the rooms are clean, you get a free breakfast included with the room and the at night the square is very quiet.
Everything you need and want from a small hotel in a big city.

Awesome awesome hotel. Michel and Marc were great in providing tips on why to do around Brussels, Bruges. They spend a lot of time explaining things to you and very patient with non French speaker (Marc had a few gos at teaching me! lol) Good breakfast options with three kinds of bread, croissants, cereal, coffee machine (can be used at anytime). Really friendly staff — always smiling.

What a wonderful hotel. All of the rooms are decorated after a different country or place, our room was the Congo room. The man at the front desk said the locales were based on places the owner had travelled to, and many of the items in the rooms were objects they collected on their travels. A great location with a metro station just out the front door, and near the Grand Place. Lots of good advice from the staff on where to eat and drink. The included breakfast buffet was decent, at least they had scrambled eggs and other hot items.

Charming hotel with a healthy helping of character, in a great location. The Zanzibar and Cuba rooms were… cozy…with only the one double bed and a small chair in the room, but just right for two people who don’t mind sharing a bed. I wish we’d spent more time in the immediate neighborhood; we just took in the sights and smells (!!) as we made our way to and from Grand Place (which is a 10 – 15 min walk). Easily accessible by Metro. Friendly service. We definitely felt Welcome.

OUI je suis fan, car je m’y suis fait invitée, et ouah sympa les chambres typées Afrique, Thai, China, ou mieux… La suite du calife à la place du calife, the Silk Road! Avec jakuzzi s’il vous plaît, et tous les services luxe que l’on apprécie graaaave (surtout quand on a pas eu la note à payer j’imagine, car les prix sont, vous vous en douterez, bien salés!!)
En même temps, pour impressionner votre amoureux/​euse, ç’est clair que ça le fait! Situé à Ste Catherine, mon quartier préféré pour bien des raisons (marché aux poissons, bar à tapas, galeries d’art contemporain, quartier flamand, ruelles pavées etc…), on vous accueil comme des pachas et, bien qu’il né faut pas s’habituer à de mauvaises habitudes, (comme celles de se faire servir comme un pacha par exemple!!,)), et bien on aurait bien envie que le séjour dure un chouille plus…

J’avoue que le slogan du Brussels Welcome Hotel commence à m’énerver ! Tu as raison de préciser Delphine qu’il n’est plus le plus petit hôtel de Bruxelles depuis qu’ils se sont agrandis !
Je pense que cet hôtel a suffisament de qualités et de charme pour maintenant se passer de ce «petit mensonge» ! Si j’étais un touriste venant à Bruxelles, cette idée du plus petit hôtel me séduirait d’emblée et je serais déçu en constatant sa taille à mon arrivée !
Bien évidemment, quand on voit la déco des chambres, les petits balcons fleuris et sa situation sur les quais, cela devient un détail !
Mais je tenais à faire entendre mon opinion !

Voici un chouette petit hôtel, dans un endroit très calme, juste derrière Sainte-​Catherine. Aujourd’hui, il prend tout l’angle d’une rue, mais à la base, il tenait sa réputation pour être le plus petit hôtel de Bruxelles! Les propriétaire actuels ont récupéré deux étages afin de proposer 17 chambres en tout.
Elles sont toutes agencées et décorées selon un thème et une destination bien spécifique: «Bali», «Chine»,“India”, «Morocco», «Tahiti», «Thailand», «Tibet», «Congo», «Cuba», «Istanbul», «Japan», «Kenya», «Vietnam», «Zanzibar» et les suites «La Route de la Soie», «L’Egypte».Il y a de quoi être dépaysé!
C’est u peu plus cher que des chaînes de type Novotel ou Ibis, les chambres standard débutent à 135 euros mais cela change agréablement, et les services sont supers: petit-​déjeuner plantureux, Wifi gratuit et prêt de laptop au besoin, billetterie, blanchisserie.
Si vraiment vous souhaitez le must, faites-​vous plaisir avec une des suites, il y a King Size Bed, jacuzzi, Clim et tutti quanti! Et en plus, la place regorge de restaurants de poissons, qui ont une terrasse le plus souvent. Que demander de mieux?