First National Metro

While I’d love to find a Real Estate that REALLY gives two craps about the tenants and not just the landlords, for the last eighteen months I’ve been living in a rental property through Metro First National and they’re certainly not the worst by my standards. Standards can differ, though, so I’m going to mention a few things I like about them that you may also like or you may not like at all.
MFN are cool with email and text message communication, and as someone who doesn’t like to talk on the phone a lot, I’m totally down with this. Whether it’s emailing reception for rental receipts or the property manager for a lease query, they generally respond fairly promptly — and will also initiate conversation via email.
It would appear that our original property manager, Sue, has moved on (I can’t see her listed under their Our Team page — prior to looking this morning I assumed she’d just moved up the ranks). She’d always cancel rental inspections, which I didn’t mind so much, because they make me kinda uncomfortable. Since our contact has changed to Greg at MFN, we’ve certainly had a couple at regular quarterly intervals, so I guess the ol’ necessary evil is back.
We’d always paid rent via direct deposit, and a few months ago we were sent one of those rent cards. If you’re a serial renter, you’ll probably have encountered them at some stage. I dislike them — I’m not a fan of the additional charges. I brought this up with MFN and they agreed without much argument to let us continue to direct deposit.
Entry forms are sent with plenty of notice (generally through the post but occasionally emailed). I’ve renewed my lease twice now without hassle and I appreciate that. Greg at MFN is personable and easy to deal with.