Wanneroo Chrysler Jeep

Had a 6 month service done on a car I bought from these guys 6 months earlier. $ 1,000+ worth of work required as they sold it to me with barely legal brake pads remaining. Their argument was that it was legal when they sold it to me. So I had service done and got second opinion from the cars own manufacturer service centre regarding the brakes and they said there is still 50,000km’s left in the rear brake pads and 10,000km’s in the front. Extremely unhappy.

I purchased a top of range Jeep Grand Cherokee for more than $ 70K a year ago from this dealer. The purchase experience was fine but the Jeep after sales service is terrible. At my first 1K service I advised that the 12 pin trailer socket fitted by the dealer as part of a Reece Hitch was so close to the hitch that it was not possible to fit the plug in. I was told that that is how we do it for the 7 pin plug which is more common. No offer to rectify so I did the job myself. Next problem relates to the sat nav which has known faults. In fact these faults were known to Jeep long before they sold my car to me. A year after buying my car and after receiving a case number some months ago from Jeep Customer Service I am now sitting at Jeep WA waiting for a Sat Nav «Upgrade». I should mention that I heard of the upgrade on the net, not via Jeep Customer Service. When making this appointment I stressed that I do not want to drive the 100klms to their dealership to find they did not have the latest update software. I told them the service bulletin number that they needed to refer to. They assured me they had it.
I have started writing this report even before the car is returned to me, so low is my expectation of a positive outcome. On arrival I noticed that the Service Bulletin number they were going to perform was a preliminary upgrade to the one required. I advised them of the correct TSB and in fact gave them a copy.
It amazes me that the staff in the dealerships are not aware of the Sat Nav problem considering the considerable internet chatter and numerous case numbers issued by their own customer service department.
Two hours after arriving my car is ready. Quick check of system Application and Database software versions… FAIL!
At least Jeep have lived up to my very low expectation of them.