Sephora

Love Sephora in the US, Aussie Sephora has much to be desired.
First off $$$$, secondly (as mentioned by others) iv gone in numerous times for basic things like brushes and black eyeliner and they’re permanently out of stock.
Ive gone in looking for specific items but the girls would turn around and test out a different product on me. (probably because they knew what i wanted was out of stock) This is not what i want. Just tell me where this cleanser is. Don’t touch me.
A lot of brands that i usually find in a Sephora US are not sold there or instead available online (as i was informed by an attendant) where the things you want are still out of stock. Took my business online thinking it would be easier.
is actually based in Singapore, shipping takes a about a week. They use Toll Priority as their courier. They’re the worst. Things happened, i got the wrong items. There was a lot of back and forth emails. In their first email they wrote back «Hi Diane!»
My name is not Diane.
They sold out of one of the products while we were bantering. There were a lot of calls to Toll Priority. Where the F**k is my order. Im still waiting.
Basically have had enough of Sephora AU entirely.

The hype of Sephora opening in Sydney this year has definitely not died down.
We went on a Friday afternoon and you could barely move. There were people very inch of the stores floor and it was absolute chaos.
Despite this chaos, the staff seem disinterested in serving you and often walk off to get you something and don’t return.
Order online is your best bet, however they only have a smidgeon of the brands available at the International stores have.
Definitely one to give a miss until the crowds die down.

Terrible service. No staff ever available to assist. Poor stock control. I’ve been visiting this store almost every 2^nd day for the last month waiting for ABH cream contour kits and the Cover Fx contour kits. Still, no stock available after a month. Pretty terrible business model when it takes so long to refresh stock.

The excitement of Sephora’s arrival in Aust may have been overhyped.
Pros: I’m happy that Sephora has opened and there are lots of brands that you can’t get anywhere else in Sydney, like MUFE, Cover Fx, Tarte, Nudestix, Gorgeous, Kat von D, Sephora, Skin Inc
Cons:
— Service is horrible. There have been times where I’ve asked for a product and the sales assistant has walked off looking for it and never got back to me. Another time I asked some questions about a product and the sales assistant gave short blunt responses and clearly didn’t want to talk.
There is another one who slams the drawers.
When the store is busy, don’t expect any service because they are all busy with other customers.
— Prices are a lot more expensive than the US, almost double the price there
— They are always out of stock of the things I’m looking for!
— No registers on the ground floor. They are on the 1^st floor.

This store is a huge disappointment.
First, they’ve marked up prices, especially on their own company’s range of products, a major FAIL considering promises made by parent company LVMH.
They’ve also failed to amend their nonsense returns policy, which is about 65% of the reason why this brand has been a game changer in other markets. If a clerk seeks me some nonsense product out the wrong shade in NYC or LA, I can bring it back and get the correct product. In Sydney, I can consider it money flushed down the toilet. Someone said «that policy can’t possibly work in Australia». Umm, why the heck not? I’m meant to be benevolent to a wealthy corporation when they’ve liberated me of my hard earned money? That policy works elsewhere because a) the company opts not to sell nonsense in general and culls its offerings based on products returned, and b) chooses competent makeup artists and trains them appropriately. Sephora Australia does not wish to hold itself responsible for quality with its ridiculous policy.
The staff… Some are good, some are not. You walk in and can instantly separate the stars (count: 2), from those who try (handful) and those who model their customer service after a blend of Myer makeup staff (zero poops given; gossip and chatter as customers look lost) crossed with the two cows from ‘Pretty Woman’. This shop’s sole purpose is now to try on makeup that I will order online. With shipping, it will end up costing me the same, but I can’t bring myself to support this f — ery.

Sephora. The three magical syllables that send shivers of delight down the spines of many a modern woman. I’ve been waiting for many long years for Sephora to open its doors on our sunny shores and at last! It’s here!
Though it’s split over two levels, it’s not the biggest store. This combined with the crowds make trying all the testers quite difficult, but it’s worth persisting for the brands new to Australia like the amazingly priced Sephora store label, Formula X nail polish, Kat Von D, Marc Jacobs Beauty — sadly no Urban Decay, or at least not that I could find. Prices for Sephora label stuff is pretty damn cheap, similar or cheaper than brands found in supermarket, and the brands found in Myer and DJs are priced the same.
Haircare and skincare is upstairs, and it’s nice to see two mirrors set up with chairs, GHDs, curlers and hair dryers — they weren’t manned when I visited but hopefully they’re there so staff can sit you down and help you try some of the products!
It may be small but there’s so much more to explore and testers to be tried — I’m not done with you yet Sephora!