Menulog

We have used this service several times. It would clearly appear that the restaurants hate this app and the way they are trying to screw over these places. So we have ordered from restaurants that we frequent regularly. There is a noticeable difference in the standard of food when we use the app basically smaller serves and the quality is also reduced. Now this has happened on three separate occasions at three different restaurants. I will not use this app again and will order direct!

I have only used the service twice, both times to get home delivered Indian so my experience is quite limited.
What appeals to me so much about Menulog is that with one simple click I have a huge variety of local restaurants to choose from, and I can easily browse by menu and see what appeals to me. There is also a first time buyers discount on a lot of their restaurants as well as a loyalty scheme, so it’s good value and really convenient. Now for the rub…
The first time I used it I ordered my food, paid by credit card and thought I was set for the night. About 10 minutes after I had ordered I received a call from them letting me know that even though the website told me there was a 60 minute wait on delivery, there was in fact going To be a 90 minute wait. While I appreciated them letting me know, I cancelled the order and 3 or 4 days later the money went back into my account. Not a great outcome but not necessarily their fault, so a couple weeks later I thought I would try again.
This time I tried a different restaurant and hoped all would go smoothly. The food arrived after 80 minutes instead of 60, and when I unpacked it we were missing an entrée. I rang the restaurant and was told very bluntly that what I got was what they were told I ordered and that I should not contact them again. I then rang Menulog who told me that they had sent my order by email so I needed to take it up with the restaurant. Despite explaining that the restaurant would not assist me I got no refund. It’s now been over a week and my request for Menulog to sort it out has not been responded to.
The good news is that it was only a $ 6 entrée missing from a $ 130 order, so it didn’t leave us short of food, and I got to learn a valuable lesson about ordering through a third party without losing too much money, but given the lack of accountability I experienced I don’t think I will ever use them again, which earns I have to go back to my stack of menus in the kitchen drawer.