Mum Sa Bai

After going to Mum Sabai Neutral Bay on and off for 7 years … I am never going back again. I had noticed the service and friendliness of the staff had gone down the past 2 years, but went back yesterday out of ‘loyalty’. The worst massage ever. Terrible attitude by the masseuse — who didn’t even massage the problem areas she had asked me to tell her at the start of the massage. $ 65 wasted. When I tried to give feedback to the Receptionist, she was unhelpful. I asked for the name of the Manager to call to give feedback but they wouldn’t give a name of someone to speak to. Bad customer service. Don’t go there — try the other 2 massage places in Neutral Bay that are friendlier and cheaper — Malee Thai Massage and Blooming Day Spa are great. I’ll be going there in the future.

A really nice Thai massage place located on Military road in Neutral Bay. The staff are friendly and the masseuse excellent. I have been here two or three times and the experience has been consistently good. They do accept private insurance plans and you can submit claims against your insurer etc.
The facilities are clean and nice. They serve you nice tea or water and, once you have paid for your massage upon arrival, you get a nice foot scrub and get whisked off to the massage rooms. I always opt for the oil massage as I like a medium to strong massage. Don’t be fooled by the small size of the thai masseuse and, they can really dig in deep to work out knots and it can be a bit painful if you ask for hard massage. You can always choose other things like aromatherapy or foot reflexology if you want a gentle and relaxing experience.
I would come here again if the service continues to be good. It’s a good find in the area.