My Mac

Went with some trepidation after reading other reviews. Sure enough it was a long wait in the queue (40 minutes) BUT: — at the end of the queue, the service was excellent, the problem (OS reinstall to IPad) resolved flawlessly the same day, and the service fee ($ 29) waived on account of the wait. I would rather have paid $ 29 and not waited, but overall very satisfied with the service here.

Incredibly hostile customer service when you return anything. They twisted my return to try to claim a 20% restocking fee when the product did not fit my device without removing the screen protector. Really poor service ethic. We will never return. Be careful customers. They might be in financial dire straits.

This place got such bad reviews I thought I’d report the good experience I had. I was here on business from the US, and the power adapter I had wouldn’t work with my laptop — which I needed to make a presentation. An adorable Seth Rogen lookalike told me I could get a power adapter for $ 99, a travel adapter for $ 45…and then said «Wait!» and dashed into a back room. He came back with a small adapter which was exactly what I needed for $ 20. Nice! And cute.

Incompetent, insincere and hostile customer ‘service’.
Late on a Friday afternoon I bought in an iPhone that was not powering-​up. One of the consultants advised me that the phone was faulty, and given that it was under warranty would be replaced and that a replacement phone would be available to pick up the next day by midday.
Mentioning that I would be coming up from the Mornington Peninsula by train, and asking if there were any other options to get a phone locally, I was told ‘no’ and that the earliest time to pick up a replacement phone would be the next day after 12pm.
The next day, having travelled for almost two hours from the Mornington Peninsula to the Flinders street store, your Store Manager Codi told they were stock of these phones.
And that there was nothing that he could do about this.
From my perspective, the product was faulty.
The My Mac customer service member that gave the wrong advice.
The store that was out-​of-​stock.
And these were all mistakes that My Mac made.
Absolutely no responsibility for any of this.
Manager Codi offered a tokenistic apology, but said there was nothing he could do about it — no phone to lend for the weekend, no solution, instead he suggested that I go to Preston to pick up a phone — WOW.
I understand that mistakes happen, but usually when you’ve made a mistake you generally try to do something to rectify it or make it better.
Actions generally speak louder than words, and inaction in this situation basically gave me the impression that My Mac don’t really care — not about customers, not the brand they represent and given how bad the retail sector is at the moment, it makes me think they don’t really care about their business.
So don’t go there, and seriously re-​consider ever buying a Mac product again. I am.

The worst Apple experience I have ever had was with MyMac on Flinders St.
I took my son’s Mac mini in for service, under warranty, as it had a logic board failure. They replaced the logic board, 2 days turn around — all good so far — until I get it home and find they DOWNGRADED the CPU. I call them up to point out the error and get attitude on the phone saying I must prove they did this (!).
It took me a whole day to gather the «proof» they screwed it up, took it back in, and got the correct CPU put back in… except they screwed it up and left it in a weird debug state that not even AppleCare could diagnose over the phone.
After all this, I took it into a different authorised dealer — Vertical IT in St. Kilda — whom I would HIGHLY recommend.
MyMac is a joke… stay away!

I’ve been to My Mac twice now — once when my iPod Nano died (while still under warranty) and once when my MacBook’s screen went permanently black.
The service desk at My Mac is off to the side, not in the main store. The staff took my details quickly and listened to my diagnosis. In both instances I was asked multiple times if the device had «come in contact with water». I felt like they didn’t believe me when I said «no», which was slightly frustrating — think I’d know if my iPod had taken a swim, it’s not like it can drive itself to the beach.
In the case of my iPod I got a call within 3 days confirming my suspicions that it had simply died, and was told I could come back in to collect a new one. With my MacBook, it took a little longer because they actually repaired the screen. All up it was 10 business days, but My Mac were really proactive about calling me with updates — first at 5 days and then 9. I really appreciated their focus on customer service and have since forgiven them for insinuating I drowned my electronics.