Malaga Day Spa

I just had a wonderful remedial massage treatment with Jenny. Jenny is awesome, she solve my shoulder problem which I had struggled for long time. I will certainly come back again. Thank you Jenny, Thank you Malaga Day Spa smile :)

I have been buying Gift Vouchers for family and friends for about 11 years and Malaga Day Spa is great. The staff have good English and are all qualified and I have had a Remedial Massage too when I hurt my back it helped a lot.
I also get back waxing there which is quick and very professional. The place is always clean and staff are great at what they do — I suppose that’s why they have been in business sooooo long.
Thanks every one at Malaga Day Spa. I will pop in soon to get my Christmas Gift Vouchers as presents. Cheers!

I came here for a package Xmas voucher I was coming in post pregnancy, had a massage and body wrap, the staff were ok just ok weren’t very accommodating. The massage ok have had better, this place has gone downhill. Ingrid, the old owner had the best staff and gave the best massages what a pity. I don’t think I will be returning. Have heard great things about the yummy mummy day spa so will try them!

Bear with me; this is a long one.
I was given a voucher for Xmas for a couple massage at this establishment, having recommended them to the friend who purchased herself and her partner massages and our vouchers. We went to redeem our massages and also paid for a pedicure as a little thank you for the friend for our massages that she could have when she can in to have her massage.
In the mean time, a family pet died and the couple were quite upset. Knowing that a massage is supposed to be relaxing they wanted to re-​book their massages at a time when they were passed the grieving stage. My friend personally attended the business to explain as it was quite late notice. She was visibly upset and was treated badly, saying that they had to either book another massage then and there or pay the cancellation fee. The lady rudely told her she could speak to the manager (which my friend was happy to do to explain her situation) and tried to make contact with the manager who she didn’t get through to and no-​one ever called her back.
When my friend tried to book her pedicure and a massage some time later she was told there was no record of there being a pedicure paid for for her. She was told to have her friend (me) call back after 1pm when the lady would be on duty who could help. I called, and I was told that there was a credit for the pedicure, but until my friend had paid her cancellation fee they would not let her redeem it. So they were holding my gift as collateral against her «debt» My friend has tried since to speak to the manager who is either busy or not in and has not returned her calls.
I am out $ 70 (which by the way is a LOT for a pedicure) which I can’t get back unless she pays $ 50 for a cancelled massage, which she would have re-​booked if someone had have called her back and not treated her so rudely at the time of her visit.
I even explained that for a $ 50 cancellation fee, to loose myself and my partner (as existing customers who had spent hundreds of dollars there) and my friend and her partner (who if they had’ve had an enjoyable experience would have no doubt returned) this was quite petty and the whole ‘incident’ (their word) had been handled so poorly was a bad business decision. Sometimes it’s better to be wrong and profitable than right and poor, plus what ever happened to customer service?