Pandora

For a while I’ve wanted a Pandora bracelet. Firstly, a few months earlier I visited the Pandora store in Loganholme. I waited around for what felt like 15 minutes before I was approached. The store was quite busy and all girls were serving. However, when I was approached by one of the Pandora girls, she was very helpful. I told her that it was my first time looking at Pandora and was unsure of what I wanted. She explained to me various ways as to how I could mix and match the charms according to which tone bracelet I would go for. She also put a few bracelets on me to see what I would feel like with one on. After taking up 10 minutes of her time I told her that I wasn’t able to make a decision. She then handed me Pandora’s current catalogue and told me to have a browse; maybe that would help me. I then left the store feeling excited about buying a Pandora bracelet and pleased with the great customer service I had received. I think her name was Kerrie. Middle aged, short blonde hair with glasses and bubbly personality. Pandora Loganholme is definitely somewhere I would recommend shopping if you’re interested in buying Pandora. That is, if you’re lucky to come across Kerrie.
Two months later, while I was late night shopping in CBD, I decided to have a second look at Pandora. It was my first time visiting the store. My friend and I walked in and it took five minutes until we were greeted. Just a simple hello, yet no one offered to give us any assistance. Browsing around the small CBD store with four Pandora staff around, I still hadn’t been spoken to by anyone else other than the first and last hello from one employee. My friend and I were the only ones in store. No one was serving. After no one would help us, we felt as if we were not up to their standards and not good enough, nor worth their time. My friend and I then proceeded to leave the store. I then asked one of the girls near the store entrance if there was a copy of the current catalogue that I could have. She had her blonde hair up in a donut bun, skinny, tall and wore nerd novelty glasses. The girls respond was, «Ummmmm, there is… But you can just look it up online.» She said this in a way which was so hesitant.
I felt so disgusted at that point. Probably one of the worst customer service I have received from a jewellery store. After making my friend and I feel as if we weren’t welcome in their store and not worth their time; they also made us feel as if we weren’t worthy enough to have one of their catalogues. I will definitely not be returning to the Queen Street Mall Pandora store in the city. I do not recommend this store to anyone. Unless you look like a million dollars with red bottom heels and a Prada bag, you will most likely receive the same service as I did.