This is one of my first ever Unilocal reviews and I decided to write it after visiting beautiful Bowral in the Southern Highlands of NSW. I have been there a few times over the years but only for days trips. The last time we went for the weekend which gave us time to explore deeper and get to do more shopping. The lovely long main street is filled with great little boutique shops but unlike most small towns the shops were useful and not just filled with tourist junk. We wandered into Cook Shop Plus because i was looking for a particular kitchen appliance that i was unable to find anywhere in sydney. As soon as i entered it felt so welcoming and i could see why the store was full of people. The décor, layout and products were amazing. They stock a huge range of kitchen utensils, appliances and homeward products. There are your standard top of the range products but what i liked most was they still stocked more affordable brands such as Maxwell and Williams. They also stocked a range of food products from local producers, pancake mix to jams and relishes. The thing that i was impressed by was unlike most kitchen shops where is feels un-imaginative and quite clinical, Cookshop was well presented and it felt like they were really proud of what they had to offer. It was colourful and with a staff member at the back making himself a coffee in the display kitchen it gave off a really relaxed and chilled atmosphere. Now i suppose like any shop you go into the real teller is how the staff are and how they treat you as a customer. The staff were really helpful and not pushy at all. When i asked questions they seemed well informed and recommended products based on usability and personal option rather then how much they cost. Example being when i was looking for a can opener and they ranged from $ 12 to $ 45, the young lady told me that the $ 12 was crap and tends to break if used a lot but the $ 24 was great and she has had hers for 4 years without an issue. When i did ask about the product i had come in for i was advised that they didn’t have it in stock but if i liked they could order it in and organise shipping to me in sydney, it wasn’t necessary but i appreciated the effort she went to. Now i know this has been a lot of info and you might be asking yourself how good could a cookware place have been, but i can’t speak more highly about the place and I am really impressed that good old fashioned customer service is alive and well still. Next time you in the highlands i recommend you drop in and see for yourself.