Kundenzentrum Hamburg-Nord

Okay, first of all. i’m here to study German language.
When I get here, there is only one staff was handle every visa work. Must be hard work. The thing is, the staff at the first time when I asked she said in German, so I said, i’m really sorry I can not speak german, i’m here to learn german. then she kindly spoke in English, few minutes after she seems very stressful with heavy work, I was wondering, am I at right place. or not. So to make sure, I asked her in English, «is this place to apply visa?» then she said something in Germam «I can not speak English, if you can’t speak German I can not understand you».WTF. I have no idea what happened before I talked her (she was very busy). However, even she has a heavy work, it does not mean that I should come tomorrow or can not apply the visa because of her emotional issue. this is not the off-​license shop something. Seriously, she is not willing to help anybody I guess. what a bitch. Except this staff, most of staffs are nice.