Fabletics

I had a terrible experience with
from the first time I logged in into their website. I could not read the webpage or check items unless I registered. Than a clock started to count down, I only had 1 hour to review everything and place my order.
The outfit came, but it was too big, as the sizing charts are not correct, neither the quality of the top was good but the capri was promising, so U thought I sacrify the top, and just consider it as a capri purchase. The original price is definitely not something I would pay, I think the company overprices the products, and makes too big margin as products are made in China for very low cost.
I sent my return back, and got my exchange no issues there, however 1 month after my initial purchase I got charged $ 49.95. I called the customer service, as my order history (no account history available) show only $ 24.97 spens, still I got charged. I was also shown with $ 0 store credit.
I called the customer service as I got an unexpected $ 49.95 charge on my credit card. An annoying machine answered, which did not understand my issue, and did not want to transfer me over to a representative. When finally I got to a person, the line was bad, and he did not hear anything I was saying, so I had to call back and explain the machine that this time I don’t want to wait 4 minutes.
When I talked to the representative, he said that I did not use my purchase option, therefore I got charged with $ 49.95. 1. I was shown $ 0 store credit, 2. It was never told on the website where I ordered that I sign up and I have to spend $ 49.95 every month! even if it was there (if the company claims) the location of it was not obvious and the 1 hour short countdown timer did not allow me to browse outfits as well as read the fine print hidden somewhere on the website.
I seem to be credited for the unwanted and unaccepted charge, will see in 7 – 10 days.
I will never ever buy anything from this aggressive company, which sells low quality products and overpriced. I will also spread the word of this unfair treatment of the «valued» customers.

I would add so much to what others have said, but just one word is needed… DITTO! Oh and I can add SCAM too! I have to give more money to use my credits b/​c they don’t break them up? Are you kidding me? Not to mention poor quality of clothes, so very very disappointed!!!

Horrible company. A total scam with the VIP member model. The shipping and return poilcy suck. The clothes are not great. I get better items on Forever 21. Do not order from this company. Beware of the VIP model. I see other online companies like Adore Me now do this too. Buyers beware. I am someone who is hesitant to give one star, but this company deserves it.

Fabletics is a scam, please don’t waste your money. I’ve ordered several things and they just never arrived and I had to spend so long on the phone to cancel my orders and get my money back and cancel my membership so I wasn’t charged for the month I «didn’t use the service» even though I did I just never received my order.
Complete waste of time and money. Kate Hudson should not put her face on a company that clearly isn’t being run properly.

Horrible!
Do not order!
Restocking fee!
Shit products
Do not even think about it
Spend a little more and buy Lululemon’s way better product

I just have to say the clothes are pretty good quality (not cheap like Forever 21). But the system is a pain in the ass. I signed up to receive the $ 25 outfit but luckily I heard from friends that it automatically renews. I have signed up for things like this before and set a reminder to cancel it before the next charge date. Well I didn’t understand why they didn’t give you an option online to cancel– you have to call a 1800 number. Then I understood why they have you call– to hound you into trying to stay. I was on the phone for at least 10 minutes just trying to cancel. I’m sure these people are going off a script but it’s annoying to keep hassling me to try to stay. I yelled like 5 times «I just want to cancel! I do not want any promotions!». Finally she put me on hold (for 4 minutes) to cancel my account. I don’t understand what she could have been doing for that long– canceling should take a click of a button. I think they leave you on hold that long so people get frustrated and hang up (what I was about to do). If you want the $ 25 outfit, it’s a good value but not worth the time and effort to cancel.

This company just wants to rip you off! Don’t be fooled by Kate Hudson being their spokeswoman and their cute clothing designs — this company is NOT conducted honestly. I’ve been part of VIP Membership type websites before (ex. AdoreMe) so the concept isn’t new to me, but I NEVER got an email at the beginning of the month showing me my options to shop or decline! So next thing you know I’ve been automatically charged — and somehow THAT notification email came through (just not the one giving me the option to decline spending money — sketchy right)? I even sent in a help request describing my inability to get the monthly notification email on their website but never heard a peep. So now I’m stuck with an «outfit» or 40 credits or something confusing to shop with on my account to use that I’ve been charged for — it’s not even a direct sum of money to spend (i.e. I’ve been charged $ 49.95, I should have $ 49.95 to spend but instead they use these numerical credits which equals one outfit or 1 piece by itself, don’t get me started on how confusing their pricing is). So by now it’s a new month and I haven’t gotten a notification email for THIS month either and I even try logging into my account to just manually shop or skip there, but there’s NOTHING about my monthly timeline on my account! Like, there should clearly be a button when I log in that says «Shop or Skip This Month» (AdoreMe does this really well). So at this point I’m done and I want to just end my «VIP membership», but is there an easy online way to do that? Nope. I have to call in and talk to a lady who is very painfully obviously in a foreign call center reading off a script. I manage to make it clear I want to quit and she says «Okay have another chance I will escalate to manager so you can stay»… NO! I WANT TO JUST END IT! I finally make this clear to her and she hilariously throws in some random script language about «more items to checkout in your profile» or something. Anyways, hopefully I have now been unsubscribed but I will carefully check my credit card statement this month to be sure. The clothes themselves are in cute styles, but overpriced. And the VIP trick is not worth it. This company is so dishonest!

This company makes me seriously angry!!! Like other reviews before me, READ THE SMALL PRINT! I got sucked in by the good advertising and the $ 25 starter outfit. On receiving that outfit I decided that I didn’t want to order anything else from them as the quality is HORRIBLE! Little did I know that you get charged $ 49.95 every month. I ordered on a card I never used and forgot about it. 14 months later I had $ 700 taken automatically out of my account. There is no way that you can get that money back, so I was forced to use it as credit for clothes. I ordered a bunch of stuff so I could cancel and be done with this company. Every item I ordered is so poorly made, from the materials to the stitching. The fit is also terrible. Every time I see Kate Hudson now I get mad, she is getting even more rich off unsuspecting customers, selling them cheap nasty clothes.

I’ve been a Fabletics member for quite some time and I think Fabletics is pretty clear about the $ 49.95 monthly charge if you don’t opt to skip an outfit. I do think it’s a bit of a scam but it does allow the company a potential consistent revenue stream. However, the company is pretty upfront about it and I was ok with this business model in order to get access to their VIP pricing.
What I’m not ok with is of their other dumb rules outlined by Jodi G. I got charged for a month and had a return so I basically had a credit for about $ 100. Well, Fabletics breaks up that credit into 2 member credits of $ 49.95. So… if you decide to purchase something that is say like $ 60, you can use 1 member credit of $ 49.95 and then get charged on your card for the difference. You cannot use both of the credits if the order is less than $ 100! How retarded is that? A credit is a credit and a customer should be able to use it!
Anyways, I ended up canceling my membership because it just got too complicated. Shopping should be fun not some complicated math problem.

I’m not one to spread hate, but I do hate fabletics.
If there is a hell, it has a special place reserved for the people behind fabletics. Right next to Adolf Hitler and Dr Harold Shipman
This isn’t a constructive review, but does show the average feeling you get when you are a customer of Fabletics

Read the small print! It not such a good deal when it turns in to an auto-​billing of $ 49.95 per month on your credit card. Spoke to customer service and they explained it’s a «credit» towards future purchases. I don’t know about you, but I don’t need $ 50 worth of new workout gear a month. So disappointed Kate Hudson has a smoke and mirrors set up like this. The first customer service agent said the $ 49.95 was non-​refundable and suggested I use the «credit» before cancelling my membership. I suggested I speak to her supervisor who could do something about this crap. In the end I’m getting my money refunded. They should at least immediately agree to refund the unused charges without making customers get ugly!

I never write reviews! I was put on hold 5 times only to be hung up on. Finally I got through and as nice as the girl was she told me I had signed up to be a VIP member and that is why I was getting charged the U. S $ 49.95 (AUD$ 70) FOR WHAT? WHAT WAS I GETTING? other than $ 70 taken out!!! Also she told me that that was now a credit I could use… I said ‘No!’ and that I wasn’t even aware I had signed up and to put me on to someone else that could help me if she couldn’t. She said ‘O.K we will refund your card, it should take 5 – 7 days’
I’m waiting!

I will start by saying the quality of the clothes is good. Unfortunately, the system and design of the company is very confusing. I signed up as a VIP and received a free pair of yoga pants in 2014. I was very good about going in every month to skip the month and not get charged, until one month, in which I forgot. At this point, I automatically was charged $ 49.95 to have as a credit. Now the really nasty part started. Most of the outfits were more than that. Since I didn’t want to spend any more than that, I put together an outfit from the sale and clearance section of the shop. I placed my order, assuming the credit would be used. Unfortunately, I was charged for my order, and because it was clearance items, I couldn’t return them. After calling customer service to figure out why I still had my credit, I was informed that the credit is only good for an «outfit». So fine… now I still have to use my credit on an outfit. I found a $ 49.95 outfit I liked, put it in my cart, and tried to check out. IT WOULDN’T LET ME! Apparently, you can’t have a $ 0 order. I then ALSO had to purchase something cheap to use my credit. The cheapest thing I could find of use was underwear. In the end, I spent over $ 100 to use my $ 49.95 credit. I have cancelled my VIP membership but fear I have to continue to check my credit card to ensure I no longer get charged.

I would give 0 stars if I could. Kate Hudson should be ashamed to be associated with this company. First, I joined as a VIP and was supposed to get an outfit for $ 25; instead I was charged $ 39. When I emailed customer service they gave me an excuse that did not address the situation or even make sense (Something about the «timing» of the order? And VIP status? What?)
I liked my first outfit, so okay, I thought I’d give them another chance. Bought another outfit and returned it because I did not like the fit/​style. I took a store credit because you are charged a fee for returning items. (Found that out when I returned a prevoius order, but that’s not uncommon for companies to do to cover postage and handling.) However, in order to get my $ 40 credit, I had to spend at least $ 100. WHY?!? It’s my money, why do I need to spend over twice that amount to get it back? If I had known, I would have paid the return fee.
All this occurred in December-​January. When I went to the website today to opt out of my monthly outfit for February, I saw that my store credit is now completely gone. So now I’m out 40 bucks. What a scam! Ticked off so I tried to cancel VIP. Had to call 3 times before I got an actual person to cancel. The virtual customer service representative «Anna» would not let me. Dead air. Beware!
I will be contacting my credit card company (thank goodness for AMEX!) to make sure I’m not being charged for the subscription any more — I saw online some people are still getting charged after canceling VIP. I will also be in contact with BBB since they essentially stole my money.
As an aside– I am also a VIP at
. THEY made me a VIP because I order frequently. Being a VIP at Zappos means I get all my items with next day delivery. I do not have to opt out to avoid charges, never have trouble with returns even if they’re weeks after the ordering date, and customer service is excellent. Fabletics, look to Zappos for a good VIP model and take a good look at your business practices.

I’d suggest using a pre-​paid Visa card to buy the $ 25 outfit, this way they can’t continue to charge the credit card. Never ever give one of these repeat offending companies a real credit card number.

Pain in the ass to cancel. You have to call. Then you get a virtual person who tried to get you to stay. If you say no then you have to talk to a real person who also tries to talk you into staying. Didn’t realize I would be charged so much every month if you forget to select the skip the month selection. It’s easy to forget because they send so many emails. I delete most with out looking at them and then dammit I skipped right over the monthly reminder. Another $ 50 charged. Nobody needs that many work out outfits!

I made a purchase and got an email that I was now a VIP member. This means I am a monthly subscriber with $ 49.95 coming automatically out of my account each month if I didn’t cancel or skip. I’m so glad I noticed this immediately and was able to cancel. Please beware. None of this was stated when I checked out or when making my purchase. When I called to cancel she tried to let me know I wouldn’t be charged if I skipped, but I would have to skip EACH month to avoid a membership I never agreed to anyways. They are a scam and it’s a terrible business model since it’s not making happy returning customers… Be upfront and give your customers the knowledge of what they are getting into and what your goal is as a company. Being sneaky is never becoming, very disappointing.

This is a total scam — I was charged $ 49.95 a month for 10 months after I made 1 purchase… I didnt notice until several months later and my charges were totally almost $ 500 and I hadn’t purchased ANYTHING!!!

Shocking customer service. I signed up for a VIP membership, and after receiving my first order, I wanted to re-​order a pair of shorts in a second color. However, after the shorts were out of stock for four months, I gave up and cancelled my membership. This sounds like it should be a simple process, right? Wrong. I was informed that once my name, address, and credit card details go into their system, there is no way to remove them. I can change my details if I move or wish to replace my credit card with a different one, but it is apparently not physically possible to delete them.
I was no longer under an obligation to make a purchase or skip a month (for which they send you no reminders), but they can’t delete my account. But it’s OK, because they assured me their data is secure. Yeah. Unless it’s more secure than Target’s, Home Depot’s, Anthem’s, Neiman Marcus’, Michael’s, PF Chang’s, Albertson’s, JP Morgan Chase’s, Bebe’s, Sony’s, and the United States federal government’s, I’m not convinced.
Their response so far has been to completely ignore me since their first email telling me they don’t actually have the capability to delete customer information and credit card numbers when you cancel.

Awful. They entice you with the first outfit for $ 25. I pick a cute top and shorts, but when they finally arrived, they didn’t quite fit right. I made sure to call before the first of the month to cancel the automatic $ 50/​month «vip membership» the deal enrolled me in, but it took about a half an hour because the customer service rep literally wouldn’t let me cancel. It was awkward. He just kept trying to convince me to stay a member over and over and over again, reading a script. It was awful I literally had to yell at him and ask him 10 times to cancel my membership!

So ziemlich die besten Sportleggings aller Zeiten, wenn es nach meiner Frau geht. Und bezahlbar sind sie auch. Leider muss man aber am Monatsanfang immer gleich schnell bestellen, weil sonst die beliebtesten Teile so schnell ausverkauft sind.